Hiral Soni

I am a driven, qualified customer service representative seeking a role at a dynamic company to make the most of my skills in the hospitality and customer service sectors. I have a strong desire to build relationships with customers and to manage difficult situations. My goals are to efficiently address customer inquiries, tackle challenges with compassion and understanding, track pain points for internal team communication, establish connections, and boost brand credibility.

My mission is to put together my experience and knowledge to help the business expand and succeed while also learning novel skills and keeping up with changes in the sector. It would be an honor to be an integral part of the crew.

CASUAL HOSPITALITY HOST - Liverpool FC - LIVERPOOL, UNITED KINGDOM

(2026-01)

• Escort guests to their designated boxes, suites, and tables with professionalism and care
• Oversee guest access at doors, escalators, and lifts to ensure smooth and easy transitions
• Collaborate with the management team, stewards, and other safety hosts to ensure efficient operations
• Offering high-level customer service to enhance guest experience

STORE SUPERVISOR - SO-MINI Ltd - LIVERPOOL, UNITED KINGDOM

(2025-05 - 2025-11)

• Supported and motivated the team during busy periods, creating a positive environment that encouraged teamwork and stronger overall performance.
• Delivered friendly, solution‑focused customer service, contributing to higher customer satisfaction and repeat visits.
• Organized and refreshed display windows and in‑store layouts, improving product visibility and helping drive increased sales.
• Managed stock levels and merchandising with attention to detail, reducing discrepancies and keeping high‑demand items available.
• Handled till operations and cash management accurately while maintaining smooth daily store operations.

RETAIL BAR SUPERVISOR - EVERTON FOOTBALL CLUB - LIVERPOOL, UNITED KINGDOM

(2023-11 - 2025-05)

• Led bar operations during match days and events, ensuring fast, efficient service in a high‑pressure, high‑volume environment.
• Supervised and motivated bar staff, encouraging teamwork and maintaining strong service standards throughout busy periods.
• Delivered excellent customer service to supporters and visitors, contributing to a positive match‑day experience and strong customer satisfaction.
• Managed stock levels, coordinated deliveries, and oversaw stock rotation to minimise waste and ensure product availability.
• Ensured compliance with licensing laws, health and safety standards, and Everton FC operational policies.
• Handled cash management, tills, and end‑of‑day reconciliation with accuracy and accountability.
• Trained new staff in service expectations, bar procedures, and customer engagement, improving team confidence and performance.

PhD RESEARCH STUDENT - LJMU CIVIL ENGINEERING - LIVERPOOL, UNITED KINGDOM

(2023-08)

• Coursework in Microwave & Radio Frequency Engineering, incorporating Sensors & Data Analytics.
• Design, implement, test and document research methods associated with the area of research.
• Develop and maintain skills in relevant research methodologies.

TEAM SUPERVISOR - HEAVENLY DESSERTS - LIVERPOOL, UNITED KINGDOM

(2021-10 - 2022-12)

• Supervised customer services by maintaining excellent front-of-house service within the hospitality area.
• Closely monitored and oversaw customer area services by detecting improvements required to enhance the highest standards of customer satisfaction.
• Dealing with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
• Addressed all the staff members about the client issues as and when required.
• Directed and motivated the team to deliver the highest results. Encouraged the team members during the busiest hours whilst meeting the necessary goals.
• Attended customer/company calls to resolve the booking information and goods delivery queries, respectively.
• Managed daily operations whilst meeting the goals and ensuring quality service.
• Attended mandatory and other training as required, including online training.

MASTER OF SCIENCE - Wireless Communications - LIVERPOOL JOHN MOORES UNIVERSITY (2021-09 - 2022-09)