Hitashal Anand

Business Management graduate (2:1 Honours) with 3 years of customer-facing retail and operations environment. Skilled in handling enquires across in-person, telephone, and digital channels, while maintaining accuracy and efficiency in fast-paced environments. Experienced in managing customer appointments, updating records, and supporting smooth service delivery using internal systems.

Strong communicator with a calm, empathetic approach and proven ability to understand customer needs and provide clear, practical support. Interested in developing a career in banking, with a focus on customer service, digital engagement, and inclusive financial support.

Customer Service & Operations Assistant - Halfords

(2022-01)

• Delivered frontline customer service in a high-volume retail environment, handling in-person, telephone, and email enquiries with professionalism.
• Managing customer appointments and bookings, coordinating with internal teams to ensure smooth daily operations.
• Process payments and maintain accurate customer records using internal systems.
• Communicate service updates clearly to customers and technical staff to ensure expectations are managed effectively.
• Support customers by handling enquiries, resolving issues, and escalating complex queries appropriately.
• Assist with front desk operations, ensuring a professional and welcoming environment for clients.
• Help improve appointment reminders and scheduling processes, reducing missed bookings and improve efficiency.
• Support colleagues during busy periods by managing workload and maintaining service standards.

Bachelor of Arts in Business Management - Honours - Business Management - University of Greenwich (2021-01 - 2024-01)

A-LEVELS - All Saints Catholic School Technology College (2019-01 - 2021-01)

GCSE - All Saints Catholic School Technology College (2016-01 - 2019-01)