Hoho Lam

Experienced Digital Programme Leader with a track record of leading digital transformation projects across sectors. Adept at managing cross-functional teams, delivering digital product innovations, and ensuring stakeholder satisfaction through strategic project management. Currently leading digital initiatives at Concern Worldwide, driving significant improvements in supporter experience and internal operations.

Digital Project Manager - Concern Worldwide - London

(2022-05)

Collaborated with other team members to create fresh brand ideas and project initiatives. Collaborated with cross-functional teams to achieve project goals in a timely and effective manner. Worked in cooperation with the creative budget. Utilised innovative thinking skills and the ability to problem-solve. Provide analytics reports to stakeholders. Developing digital projects for varied audiences and defining roadmaps.

• Collaborated with external agencies to continuously enhance the donor journey, implementing new features and optimizing the donation process to improve retention and satisfaction.
• Led a cross-functional team in deploying digital solutions that aligned with organizational goals, improving overall digital strategy and engagement metrics.
• Worked closely with external agencies to implement innovative design solutions that aligned with brand goals and supporter expectations.

Head of IT - Hong Kong Professional Teachers' Union - Hong Kong

(2021-01 - 2022-02)

Worked to constantly improve information technology systems and infrastructure. Created business requirements and technical and quality assurance specifications. Manage G-suite / Office 365. Assist to design new web applications for the Union.

• Built the membership app within 8 months with venders from scratch.
• Provided training and workshops increase the cyber security awareness of the union's staff.
• Successfully review all membership online applications and code scan with venders.
• Drive projects to digitalize documents of 50 years of the union.
• Review and procure POS systems for the retail shops of the union.
• Revamp the cybersecurity infrastructure with procurements.

Senior Web & Interaction Designer - A.S. Watson Group (Watsons International) - Hong Kong

(2019-12 - 2021-01)

Worked in Watsons International team to drive digital project success. Collaborate with an in-house UX agency to improve the design of digital platforms. Work with the marketing team to organize branding and campaign activations across the business units in different regions. eCommerce website design and development.

• Coordinated management and in-house UX agency to launch a new shopping app across five locations globally.
• Developed a guideline for teams in different regions to prepare their content for their eCommerce site and app.
• Worked with an internal start-up team to drive new projects and launched an eCommerce website in 3 months from scratch.

Associate Art Director - theOrigo - Hong Kong

(2015-01 - 2019-12)

Develop design solutions for departments of universities and government, that meet clients' briefs as well as in line with the company objectives, within the pre-set timelines. Meet clients for art direction presentations, reviews, and co-design workshops. Develop creative concepts, layouts, and artworks for clients for desktop web and responsive design. Leading teammates to archive the projects' goals.

• Handled more than 40 projects in four years.
• Won 9 awards with some of the projects.
• Leaded Design Thinking workshops for projects and provided Design Thinking training to internal staff.

Graphic Designer / Digital Marketing / Public Relations Coordinator - Toronto Sports / BIGPACK Ltd. - Hong Kong

(2011-09 - 2015-01)

Leading a team to plan and produce works for branding. Maintain art and creative direction for an outdoor brand, BIGPACK. Instore graphics for stores in Hong Kong and Mainland China. Web design and direction for brands. Set up Online Social Media, including Instagram, Facebook, Wechat. Video recording and video editing.

Graphic and Web Designer - AvantBiz Consulting Limited - Hong Kong

(2011-01 - 2011-08)

Graphic and layout design for websites. Basic illustrations for web and printed matters. Web development with JQuery / Wordpress / Basic PHP adaptation.

IT & Community Manager - Pinkdot Hong Kong - Hong Kong

(2020-09)

Pink Dot HK is the largest LGBTQIA+ annual event in Hong Kong since 2014. It's a free-for-all fun carnival and concert for LGBTQIA+ and their allies, families, friends, and colleagues in support of diversity and equality.

• Volunteering work with Pinkdot Hong Kong, to help to organize events yearly.
• Coordinate with live streaming vendors to ensure it smoothly streaming online.
• Video shooting & editing.
• Website design & management.

Creative Actor & Designer - Théâtre de la Feuille - Hong Kong

(2014-04 - 2019-12)

MA - Christian Studies - Chinese University of Hong Kong (2020-09 - 2021-12)

MA - Cultural Studies - Lingnan University (2018-01 - 2019-12)

BA(Hons) - Graphic Design - University of the West of England, Bristol (2009-09 - 2010-08)