Hollie Kent

I am a positive, friendly, and hardworking person, I enjoy meeting new people and making a difference through excellent customer service and compassionate care. With experience in hospitality and home care, I bring enthusiasm, a can-do attitude, and a bubbly personality to every role. I am confident working in fast-paced environments, adapt quickly to new challenges, and take pride in creating a welcoming atmosphere while delivering high standards of service.

Bar Staff / Kitchen Assistant - Hot Rocks Establishment - Chepstow Road, Maindee, Newport, South Wales

(2017-01 - 2020-12)

• Delivered excellent customer service in a busy hospitality environment.
• Prepared and served drinks efficiently.
• Operated tills and handled cash and card transactions accurately.
• Assisted with food preparation and supported the kitchen team.
• Maintained high standards of cleanliness, hygiene, and food safety.
• Worked effectively as part of a team during busy service periods.

Bar Staff - The Tom Toya Lewis - High Street, Newport, South Wales

(2020-01 - 2021-12)

• Served customers in a busy pub environment.
• Prepared and served alcoholic and non-alcoholic beverages.
• Processed customer payments accurately using the till.
• Maintained a clean, organised, and well-stocked bar area.
• Building rapport with customers through friendly and professional service.

Family Carer

(2021-01)

• Provided full-time care and support for a family member with complex care needs.
• Assisted with personal care, including washing, dressing, grooming, and maintaining dignity at all times.
• Supported mobility and helped with safe movement around the home.
• Managed medication schedules and ensured prescriptions were taken as directed.
• Prepared nutritious meals and assisted with eating and drinking where required.
• Monitored health and wellbeing, recognising changes in condition and responding appropriately.
• Offering emotional support and companionship, promoting comfort and reducing social isolation.
• Maintained a clean, safe, and organised home environment.
• Coordinated appointments and communicated effectively with healthcare professionals and family members.
• Demonstrated patience, empathy, resilience, and excellent time management while balancing the demands of full-time care.

GCSE - General Education - St Julians Comprehensive High School (2013-01 - 2018-12)

Welsh Baccalaureate - St Julians Comprehensive High School (2013-01 - 2018-12)