Hollie Swann

Highly motivated, compassionate and dedicated professional with over 8 years of experience across the adult social care sector. Extensive knowledge of caring for older adults with complex needs including Dementia, Parkinson's disease, Diabetes, Dysphagia, Challenging Behaviours and End of Life care. Strong understanding of safeguarding, person-centred care, medication management, risk assessments, infection prevention and control, the Mental Capacity Act, Deprivation of Liberty (DoLS) and CQC regulatory standards.

Progressed into management with excellent leadership, organisational and problem-solving skills. Thrives in fast-paced environments, remains calm under pressure and confident managing multiple priorities while maintaining high standards of care and compliance.

Head Team Lead at St Bernard's Residential Care Home (2020-11 – Present)

• Lead and supervise the day to day running of the care home and ensuring the safe, effective and person-centred delivery of care
• Provide leadership, support and guidance to the care team, promoting high standards of practice, accountability and continuous improvement
• Administer, audit and oversee medications including controlled drugs ensuring compliance with NICE guidance and regulatory requirements
• Complete medication cycle checks, stock control and investigations into medication errors, implementing learning where required
• Conduct pre-admission assessments to ensure prospective resident's needs can be safely met within the service
• Develop, implement and regularly review person-centred care plans, risk assessments and behaviour support plans to reflect residents changing needs
• Act as the DoLS lead, completing applications, monitoring authorisations and ensuring compliance with the Mental Capacity Act and best interest decision making
• Maintaining CQC compliance, preparing for inspections and supporting continuous quality improvement
• Perform internal audits, quality assurance checks and governance processes. Identifying trends and implementing action plans to improve outcomes
• Produce and analyse performance data using Excel, identifying trends relating to falls, incidents, medication errors, pressure care and safeguarding
• Liase effectively with GP's, district nurses, social workers, commissioners and other multi-disciplinary professionals to coordinate safe, effective care
• Complete safeguarding referrals, investigate concerns and ensure appropriate actions are taken to protect residents from abuse or neglect
• Submit satisfactory CQC notifications
• Carry out staff supervisions, wellbeing meetings, competency assessments and supporting staff members performance management
• Mentor and induct new staff members, promoting a positive culture of learning and continuous professional development
• Lead resident and family reviews, ensuring care remains person-centred and reflects residents wishes and preferences
• Support the registered manager with governance, occupancy, compliance, incident investigations, complaint management and continuous service management

Healthcare Assistant at Longmore Nursing Home (2018-01 – 2020-11)

• Delivered high-quality, person-centred care tailored to each resident's needs, preferences and care plans
• Supported residents with all aspects of personal care whilst promoting dignity, independence and choice
• Provided specialist care for resident's living with Dementia, Parkinson's disease, Diabetes and Dysphagia
• Assisted residents requiring colostomy care, maintaining infection prevention and control standards
• Delivered compassionate end-of-life and palliative care, providing emotional support to residents and their families
• Safely supported residents with moving and handling, including transferring and repositioning using appropriate equipment and techniques
• Monitored residents physical and mental wellbeing and accurately reporting changes in condition to nurses and senior staff
• Assisted with pressure area care, skin integrity monitoring and the implementation of pressure ulcer prevention strategies
• Managed and responded appropriately to behaviours that challenge using a calm, compassionate and person-centred approach
• Maintained accurate, confidential care records in accordance with GDPR and professional standards
• Built positive relationships with residents and their families, providing reassurance, emotional support and effective communication
• Promoted resident's rights, dignity and wellbeing at all times, encouraging independence wherever possible

Restaurant Supervisor at Greene King (2015-06 – 2018-01)

Supported General Manager in improving operations and resolving issues to deliver excellent customer service.

• Making table bookings in person and over the phone
• Serving customers on the bar and in the restaurant
• Being cross trained to assist front and back of house during busier times of service
• Dealing with customer complaints
• Ensuring staff are carrying out their duties and rectifying any issues
• Making sure the staff are happy and feel safe at all times

Diploma of Higher Education in BTEC Level Three Health and Social Care – Solihull College

GCSE in English – Alderbrook School

GCSE in Maths – Alderbrook School

GCSE in Science (Physics) – Alderbrook School

GCSE in Science (Biology) – Alderbrook School

GCSE in Science (Chemistry) – Alderbrook School

GCSE in Additional Applied Science – Alderbrook School

GCSE in ICT – Alderbrook School

GCSE in Performing Arts – Alderbrook School