Hollie Wren

I am incredibly grateful to have had a career in the beauty industry, retail & education for over 20 years. I have gained years of experience & thrive when developing others to be their best. I'm a personable, commercially-driven individual who would love to find a role that combines people management, the industry I love & driving results through learning.

GLOBAL LEARNING DESIGNER at ELEMIS (2025-01 – Present)

• End-to-end Creation & Project Management Of Global Education Assets, Including: E-learnings, Online/Classroom Workshops, Treatment Protocols & Training Manuals
• Created/Co-Facilitated First-ever Global Train The Trainer Format
• Created/Co-Facilitated First-ever KPI Training
• Collaborating with Global Stakeholders

SENIOR RETAIL EXCELLENCE TRAINER at ELEMIS (2024-01 – 2025-01)

• Managed Training Within Key London Locations, Such As Harrods, Sephora(s) & Selfridges
• Co-created/ Rolled Out Of Customer Service Training Nationwide To Retail Population
• Created & Facilitated New Starter Training For All Retail Associates
• Coached A Team Of Three Additional Retail Excellence Trainers

BOUTIQUE/MULTI-SITE MANAGER at L'OCCITANE (2017-01 – 2024-01)

• Regional Multisite Management - Est Turnover Net. 1.5m
• Recruitment Of Staff Throughout Region
• Managing A Team Of 12 Own Store
• Develop Team With Regular KPI Objective Reviews

LEARNING & DEVELOPMENT TRAINER at L'OCCITANE (2021-01 – 2023-01)

Maternity Leave Cover

• Create & Facilitate Blended Learning UK/IE

FLAGSHIP MANAGER at JURLIQUE (2016-01 – 2017-01)

• Manage Store & Spa Performance
• Produce & Present Business Plans
• Trainer Of Holistic Treatments To A Team Of Therapists

FLAGSHIP MANAGER at CAUDALIE (2013-01 – 2016-01)

• Manage Store & Spa Performance
• Deliver Masterclasses/In-store Events
• Deliver Luxury Treatments & Build Client Loyalty
• Deliver Treatments On Journalists, Celebrity Clientele & Br& Owners

BEAUTY THERAPIST at SPAS + SALONS (2010-01 – 2013-01)

• Drive Client Loyalty
• Deliver NVQ3 Treatments
• Consistently Exceeded Retailing Targets

FLOOR MANAGER at MONSOON (2006-01 – 2010-01)

• First Role Within Retail

13 GCSES

4 A LEVELS

BEAUTY THERAPY NVQ 3 in Beauty Therapy