Hollie Wrightson-Heyworth

WH-Smiths Service Leader

Talent

ChorleyMember since June 17, 2026

Customer ServiceCommunicationProblem-solvingAdministrative SkillsXmproMicrosoft ExcelWritten CommunicationVerbal CommunicationTime ManagementTeamworkBookkeeping

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Customer ServiceCommunicationProblem-solvingAdministrative SkillsXmpro

About

Organised, reliable, and adaptable professional with over five years of customer service experience, developing strong communication, problem-solving, and administrative skills. A proven ability to manage tasks efficiently, maintain accuracy, and provide professional support in fast-paced environments. My experience in customer service includes administrative duties such as processing invoices, managing late delivery notes, ordering stock, and supporting day-to-day business operations.

Excellent written and verbal communication skills, with the ability to build positive working relationships and communicate clearly with customers, colleagues, and suppliers. Punctual, and able to prioritise workloads effectively while working independently or as part of a team. Alongside professional experience, currently studying a BSc in Psychology and Counselling with the Open University, which has strengthened self-discipline, time management, attention to detail, and ability to work independently towards strict deadlines.

Experience

WH-Smiths Service Leader - Welcome Break - Charnock Richard

(2024-05)

Delivered excellent customer service to a diverse range of customers travelling the M6, including HGV drivers, coach companies, and abnormal load drivers.
Assisted with paperwork checks, parking arrangements, food vouchers, newsletters, and shower facility access while resolving customer queries professionally.
Provided support and assistance to HGV drivers, delivering clear information and guidance while ensuring a high standard of customer service.
Responsible for managing driver enquiries and advising on available facilities, including secure parking and shower amenities.
Experienced in working within a busy transport environment and supporting the needs of professional drivers.
Completed administrative and financial duties, including bookkeeping, processing invoices, credits, and estimates using Xmpro.
Maintained accurate financial records and tracking information through Microsoft Excel.
Managed emails, diary scheduling, telephone enquiries, and written communication efficiently.

Team Member at KFC - Welcome Break - Charnock Richard

(2021-06 - 2024-05)

Developed strong customer service and communication skills while working in a fast-paced KFC environment, providing efficient and friendly service during busy periods and maintaining high standards under pressure.
Built strong teamwork and reliability by supporting colleagues, working closely with shift supervisors, covering additional shifts, and adapting to changing demands to ensure smooth daily operations.
Gained confidence in handling different customer needs and situations by remaining calm under pressure, solving problems effectively, and maintaining a professional approach in a busy environment.