Holly Earl

Experienced Shift Manager with over 5 years' experience in a fast-paced customer service environment. Currently studying BA (Hons) Philosophy and Psychology with The Open University, developing strong analytical, communication and problem-solving skills. Seeking opportunities to apply leadership and people-management experience in a professional environment.

Shift Manager at McDonald’s (2023-06 – Present)

I’m currently a full-time Shift Manager at McDonalds, where I manage various teams of people to achieve set goals. This role includes coaching of staff and managing employee performance, organising the shift to ensure everything runs smoothly, communication with staff and customers, resolving any workplace or customer issues, ensuring food safety and hygiene standards are met whilst delivering excellent customer service.

• Consistently worked towards key performance targets, improve service efficiency whilst maintaining company standards, and ensuring my team stayed focused and motivated to achieve these goals.
• Coordinated organising shifts, balancing business needs with colleagues’ personal requirements to create an inclusive and fair working environment.
• Upheld all Safety, Respect & Inclusion (SRI) standards, ensuring a safe, supportive workplace for both customers and staff.
• Built a positive team culture through ongoing coaching, constructive feedback, and recognition of great work- such as employee of the month.
• Trained in first aid and fully competent in food safety procedures.
• Resolved customer complaints confidently and empathetically, using natural problem‑solving skills and supporting my team with appropriate escalation where needed.

Floor Manager at McDonald’s (2022-11)

• Worked closely with Shift Managers to ensure operational targets were met, consistently following company policies and maintaining high standards of quality and compliance.

Crew trainer at McDonald’s (2022-06)

• Responsible for onboarding and developing new starters to meet McDonald's standards through a structured 12-week training programme, ensuring compliance with operational procedures and service expectations.
• Provided ongoing coaching, monitored crew performance against set milestones.

Crew member at McDonald’s (2021-03)

• Completed mandatory training and developed my skills in a new and fast-paced environment. Performed food production and service in the front of house and kitchen areas.

BA (Hons) in Philosophy and Psychology – The Open University

Maths-7 / English Literature-7 / English Language-7 / Chemistry-7 / Physics-7 / Biology-7 / History- 7 / French- 5 / Performing Arts- Distinction – East Point Academy

BTEC in Medical Science – Lowestoft Sixth Form