Cleaning Operative at OCS Group (2026-02 – Present)
Working in a high school, being given my own department to clean.
- Emptying bins, hoovering, mopping and machining floors
- Dusting, wiping any marks from walls, sweeping stairwells
- Making sure all rooms are left to a high standard cleanliness for the next day
- Control of substances and using the correct products for different areas
- Use of industrial buffers
Administrative Assistant/Customer Service at The Shower doctor (2024-04 – 2026-02)
Working in a plumbers merchant and parts distributor, being the first point of contact for the customer.
- Taking all calls and responding to emails advising correct information on all queries
- Checking and updating stock manually
- Contacting customers from job requests and Using service department to book in jobs for our engineers
- Creating job cards and adding all parts needed
- Processing returns and returning stock back to shelves or discarding stock which is faulty
- Handling complaints and resolving within a timely manner
- Occasional debt collection
- Working at the front desk with customers who wish to come into the shop, taking payments and processing purchases
- Contacting manufacturers regarding stock and creating spread sheets for any faulty returns needing to be sent back to the manufacturers
- Completing all paper work and filing, printing and packaging items
- Answering email queries for all departments
Corporate cards customer service adviser at Sykes Enterprises, Incorporated (2018-10 – 2024-02)
Working within the HSBC department. Handling calls regarding corporate cards, business cards.
- Speaking with card holders and company contacts regarding company cards being used within the company
- Increasing credit limits, checking payment dates, creating new applications
- Advising which card be best suited for certain types of business
- Working with excel tracking all calls and queries
- Helping customers with all enquires regarding online systems
- Reporting cards lost/stolen, issueing new credit cards
- Working with high security details and making sure there are no fraudulent activities going on
- Directing customers to the correct department if they are in need of any other assistance
Hotel Receptionist/ FOH team member at Premier Inn (2017-10 – 2018-06)
Working at reception and front of house team.
- Checking guests in and out of the hotel, taking guest queries, answering calls, emails, bookings
- Collecting feedback from guests and logging this to see for improvements
- Licence in bar work, making sure everything is up to high standards
- Waitressing for the restaurant both breakfast and evening dinners, collecting orders
- Making sure guests are enjoying their food, presenting food and cleaning up
- Occasional House keeping to cover sickness - cleaning rooms for once guests leave
- Changing bed linen and making sure rooms are spotless for the next guests
- Taking laundry to and fourth from the laundry room and restocking any towels / additional bits within the room
City and Guilds NVQ Level 2 in Hairdressing at Gordon Wilson hairdressing beauty (2014-08 – 2017-05)
I completed my level 2 city and guilds NVQ qualification in April 2016. which includes being qualified in all cuts, colours and dressing the hair. As a junior starting off I had responsibilities such as:
- Interacting with clients
- Stock room control
- Reception work
- Banking the business money
Sales and cashier assistant at Sports Direct (2016-02 – 2016-08)
Working within the floor sales team in sports direct.
- Checking stock, putting stock out onto the floor and on the rales
- Cashier duties, working at the till scanning through orders and taking payment
- Taking returns and processing them correctly whether the customer wanted to swap or full refund and if they we're eligible for this
- Tidying up at end of shifts, making sure there was no clothes which may have fell off the hangers etc
- Making sure the shop floor was clean and tidy for the following shifts and cashing up the register to management
Nursery Assistant (work experience) at Bruntsfield Nursery (2013-08 – 2013-08)
A weeks work experience in Bruntsfield nursery.
- Helping the children with care, learning and work
- Doing activities with them and helping them achieve the goals set within the classes
