Holly Taylor

Motivated and hardworking university student studying Criminology and Sociology at the University of Derby, with over two years of experience working at McDonald's and progressing to Crew Trainer. I have developed strong communication, teamwork, leadership and customer service skills through working in a fast-paced environment. I am reliable, approachable and confident when working with both customers and colleagues.

I am keen to continue developing my skills alongside my studies and am motivated to achieve my university degree while gaining valuable experience and travelling the world.

Crew Trainer - McDonald's

(2024-01)

• Progressed to Crew Trainer through demonstrating reliability, commitment and strong performance.
• Provide friendly and efficient customer service in a busy, fast-paced environment.
• Train and support new members of staff, helping them understand workplace procedures and standards.
• Work effectively as part of a team to ensure smooth day-to-day operations.
• Communicate clearly with colleagues and customers from a wide range of backgrounds.
• Remain calm and professional during busy periods and challenging situations.
• Follow strict hygiene, health and safety procedures and maintain high standards.

Customer Service Assistant - Soft Play

• Provided a friendly and welcoming service to children, parents and families.
• Helped maintain a safe, clean and enjoyable environment.
• Communicated effectively with customers and colleagues.
• Worked as part of a team in a busy environment.
• Dealt professionally with customer questions and concerns.
• Developed confidence, patience and responsibility when working with members of the public.

Undergraduate - Criminology and Sociology - University of Derby (2026-06)

Distinction Star - Policing Studies - University of Derby