Hope Hasegawa

Reliable and adaptable with 7 years of experience across hospitality, customer service and team supervision. Experienced working in fast-paced environments: handling transactions, managing stock and maintaining high standards of service and presentation. Confident communicating with customers, resolving queries, recommending products and supporting colleagues to deliver outstanding customer service.

Looking for full time work: 35 hours+

Barista/Key Holder at Knoops (2025-07 – Present)

• Provided friendly and efficient customer service in a busy, high-volume environment.
• Used strong product knowledge to answer customer questions and make recommendations.
• Supported sales through product recommendations.
• Maintained well-presented product displays and high standards of cleanliness.
• Monitored and replenished stock to ensure products were consistently available.
• Worked effectively as part of a team while managing multiple tasks during busy periods.
• Adhering to all health and safety standards, including training our team for internal / external audits, and fire safety training.

Restaurant Supervisor at Thaikhun (2023-01 – 2025-06)

• Supervise front-of-house operations, supporting staff and ensuring smooth day-to-day service.
• Handle customer queries and resolve issues professionally to maintain a positive experience.
• Process customer bookings and manage front-of-house organisation.
• Monitor stock levels, including beverages, fresh produce and other supplies, ensuring products are available and stored appropriately.
• Train and support new team members, maintaining company standards and procedures.
• Delegate tasks effectively and prioritise workloads during busy periods.
• Maintain high standards of presentation, cleanliness, safety and customer service.

Kitchen Team Leader at Itsu (2018-12 – 2022-12)

• Supervised daily kitchen operations, supporting the team to meet service and quality standards.
• Managed shift planning, delegated tasks and ensured workloads were completed efficiently.
• Monitored stock levels, checked deliveries and maintained accurate stock rotation.
• Supported ordering and replenishment to ensure products were available when required.
• Trained and supported team members on company procedures, food safety and health & safety.
• Communicated company updates, promotions, competitions and operational changes to staff.
• Maintained high standards of organisation, cleanliness and presentation.
• Provided cover for front-of-house leadership when required.

A Level – Hills Road Sixth Form College (2016-09 – 2018-07)