Senior Partnerships Manager - Jisc - London
(2024-10)
Lead strategic partnerships and engagement programmes across a national portfolio of education technology and software providers, supporting customer adoption, partner success, and sector-wide digital transformation.
- Manage strategic relationships with software vendors and technology partners, ensuring alignment between partner objectives, customer needs, and organisational goals.
- Design and deliver partner success programmes that drive product adoption, engagement, and value realisation across higher education institutions.
- Collaborate with customer success, marketing, licensing, and product teams to develop integrated engagement and onboarding strategies.
- Monitor partnership performance through KPIs, adoption metrics, and stakeholder feedback to identify growth opportunities and improve outcomes.
- Act as a trusted advisor to partners, providing strategic recommendations that increase engagement and long-term success.
- Delivered national engagement programmes that increased product awareness, adoption, and utilisation across multiple institutions.
- Negotiated and managed strategic partnership agreements aligned to measurable success outcomes, achieving over 80% of planned objectives.
- Led vendor onboarding and pilot initiatives that improved customer engagement and created scalable adoption models.
- Developed partnership governance frameworks, success metrics, and reporting processes that improved visibility and performance management.
International Partnerships Coordinator - Royal College of Physicians - London
(2022-03)
Manage an international portfolio of strategic partnerships supporting professional education, assessments, and digital learning initiatives across global markets.
- Build and maintain strong relationships with international partners, acting as a key point of contact throughout the partnership lifecycle.
- Support partner onboarding, activation, and ongoing engagement across digital platforms and education programmes.
- Deliver performance reviews and engagement reporting to identify opportunities for growth and improvement.
- Collaborate with internal teams to ensure successful delivery of partner programmes and customer experiences.
- Managed a portfolio spanning 20+ international markets and 9 strategic partner organisations.
- Achieved cost savings of up to 40% through successful contract negotiations and partnership optimisation.
- Delivered engagement campaigns that increased international participation by 20%.
- Successfully onboarded and enabled new partners, improving programme adoption and operational efficiency.
Engagement Researcher (Interim) - Euromoney Country Risk
(2021-06 - 2022-02)
Managed stakeholder engagement initiatives across an international network of expert contributors.
- Improved participation and retention through targeted communications and relationship management.
- Delivered engagement campaigns that strengthened community involvement and programme success.
Marketing & Business Development Executive (Interim) - The Day News & Media
(2020-10 - 2021-04)
Delivered customer acquisition, engagement, and retention initiatives for subscription-based products.
- Supported customer lifecycle activities through targeted campaigns and relationship management.
- Collaborated with sales and marketing teams to improve customer engagement and conversion performance.
International Partnerships Manager - GL Education - London
(2018-10 - 2020-10)
Led international partner relationships across MENA, Europe, and Asia, driving adoption of education technology solutions and supporting market expansion.
- Managed strategic partner accounts across multiple territories, supporting onboarding, enablement, and ongoing success.
- Delivered partner training and adoption programmes to maximise product utilisation and customer value.
- Worked closely with sales, marketing, and product teams to support customer growth and market development.
- Built trusted relationships with education ministries, distributors, schools, and enterprise stakeholders.
- Successfully launched education technology products across multiple international markets.
- Delivered partner enablement initiatives that increased product adoption and market penetration.
- Achieved 80% of first-year revenue targets in newly launched territories.
- Developed long-term strategic relationships with government stakeholders and major education organisations.
Key Accounts Executive - GL Education - London
(2015-03 - 2017-01)
Managed customer relationships and strategic accounts across international education markets.
- Achieved an 80% renewal rate through proactive account management and customer engagement.
- Identified upsell opportunities and supported revenue growth through consultative relationship management.
Client Executive & B2B Sales Advisor - Kaplan International
(2013-02 - 2015-03)
Managed customer onboarding and client relationships for international education programmes.
- Supported account growth and customer retention through effective stakeholder engagement.
- Delivered consultative support to education partners and prospective clients.
