Hugh Ferguson

Experienced and dependable professional with over 15 years of experience across production, security, retail management, customer service, hospitality, administration and team leadership. Proven ability to lead teams, deliver excellent customer service, maintain health and safety standards, manage challenging situations and ensure operational procedures are followed. Experienced in security operations, CCTV monitoring, access control, incident management, key management, patrols, customer service, cash handling, stock control, staff training, administration, GDPR, risk assessments and health and safety.

A highly organised, punctual and professional individual who works effectively independently and as part of a team. Strong communication and problem-solving skills, with a proven ability to work in fast-paced environments, manage competing priorities and maintain high standards of service and compliance.

Production Operative - Emtelle

(2026-06)

• Manufacture cables of various sizes in accordance with production requirements and workplace procedures.
• Operate within a safe production environment while following company health and safety policies.
• Maintain high standards of product quality and production efficiency.
• Work closely with colleagues and management to meet production targets and customer requirements.
• Ensure customer orders are completed, prepared and dispatched within required timescales.
• Follow operational procedures and maintain a clean, safe and organised working environment.
• Work effectively as part of a production team in a fast-paced manufacturing environment.

Area Security Officer (ASO) - G4S / Mitie

(2025-08 - 2026-06)

• Provided security services for the Department for Work and Pensions (DWP) across multiple Jobcentre locations.
• Provided security cover during staff sickness and annual leave across different sites.
• Maintained the safety and security of staff, customers, visitors and buildings.
• Conducted regular security checks and patrols throughout sites.
• Managed and controlled building keys in accordance with security procedures.
• Responded professionally to challenging, aggressive and disruptive customers.
• De-escalated incidents and escorted individuals from buildings when required.
• Completed incident reports and maintained accurate security documentation.
• Maintained records required for police reporting and D.O.B. documentation.
• Worked closely with DWP staff to maintain a safe, secure and professional environment.
• Followed site-specific security procedures and health and safety requirements.

Branch Security Officer - Securitas

(2025-11 - 2026-01)

• Provided security coverage across multiple sites, including MOD locations, Barclays and Saltire Court.
• Monitored CCTV systems to identify and respond to security incidents.
• Conducted regular internal and external security patrols.
• Maintained the safety and security of staff, visitors, clients and premises.
• Controlled access to buildings and checked identification when working on reception.
• Followed site security procedures and responded appropriately to incidents.
• Provided professional customer service while maintaining a visible security presence.

Sales Assistant / Step-Up Management Training - Home Bargains

(2025-02 - 2025-12)

• Provided high-quality customer service in a busy retail environment.
• Operated tills and processed cash and card transactions accurately.
• Replenished shelves and maintained stock availability.
• Assisted management with daily store operations.
• Took responsibility for running shifts when required.
• Completed manager training and step-up management course.
• Supported colleagues and helped maintain an efficient and well-organised store.
• Followed company health and safety and operational procedures.

Contact Centre Agent - Scott & Co

(2024-08 - 2025-02)

• Handled customer telephone calls professionally and efficiently.
• Managed customer accounts and confidential personal information.
• Maintained accurate customer records and account information.
• Provided clear and accurate information to customers.
• Processed documents and maintained administrative records.
• Investigated and resolved customer complaints and queries.
• Followed GDPR, data protection and legal compliance requirements.
• Maintained confidentiality when handling sensitive customer information.
• Used effective communication and problem-solving skills to resolve customer issues.

Assistant Store Manager - Mayfield Garden Centre

(2024 - 2024)

• Assisted with the management and organisation of store staff.
• Supported the day-to-day operation of the store.
• Maintained high standards of customer service and customer relations.
• Ensured health and safety procedures were followed.
• Completed daily due diligence checks and risk assessments.
• Managed banking and safe procedures.
• Placed orders and maintained appropriate stock levels.
• Supported staff organisation and operational planning.
• Helped maintain a safe, efficient and customer-focused working environment.

Deputy Manager / Store Trainer - Aldi

(2019 - 2024)

• Managed store teams and organised daily operational activities.
• Allocated staff responsibilities and ensured operational tasks were completed efficiently.
• Delivered high standards of customer service and customer satisfaction.
• Managed cash handling, banking and safe procedures.
• Completed store opening and closing procedures.
• Managed stock levels, orders and stock replenishment.
• Completed due diligence, administration and compliance procedures.
• Trained, coached and mentored new and existing employees.
• Supported staff development and workplace training.
• Monitored quality control and store standards.
• Ensured health and safety procedures were followed.
• Reported and monitored building maintenance and repairs.
• Worked with management to maintain operational efficiency and service standards.

Waste Administration Placement - Scottish Borders Council

(2020 - 2020)

• Completed administrative and data-entry tasks.
• Maintained and filed spreadsheets and records.
• Worked on the weighbridge and checked vehicles in and out.
• Recorded vehicle and waste information accurately.
• Followed administrative procedures and maintained accurate documentation.
• Worked effectively within a public-sector administrative environment.

Guest Service Supervisor - Cringletie House Hotel

(2018 - 2019)

• Supervised front-of-house operations and guest services.
• Provided high-quality customer service within a fine dining and hospitality environment.
• Welcomed guests and ensured a professional customer experience.
• Managed cash handling and cash-up procedures.
• Responded to customer queries and resolved complaints professionally.
• Supported front-of-house staff and maintained service standards.
• Ensured health and safety procedures were followed.

Duty Manager / Training Mentor - Lidl

(2016 - 2019)

• Managed teams during daily store operations.
• Organised staff and delegated responsibilities.
• Ensured employees understood company procedures and expectations.
• Managed cash handling and safe procedures.
• Completed store opening and closing procedures.
• Trained, coached and mentored new employees.
• Supported employees throughout their training and development.
• Conducted training assessments and supported employees completing required tests.
• Maintained high standards of customer service, health and safety and store presentation.

Chef de Partie / Supervisor - The County Hotel

(2013 - 2016)

• Prepared and cooked food to high quality standards.
• Assisted the Head Chef with menu development and new dishes.
• Supervised kitchen operations and supported junior team members.
• Maintained food hygiene, health and safety standards.
• Completed temperature checks and hygiene records.
• Maintained clean and organised kitchen areas.
• Supported customer service and complaint resolution.
• Handled cash when required.

Sales Assistant - Morrisons Supermarket plc

(2008 - 2015)

• Provided customer service in a busy supermarket environment.
• Operated tills and processed customer transactions.
• Completed stock counts and stocktaking.
• Checked product codes and pricing.
• Processed deliveries and replenished stock.
• Completed night-shift duties and maintained store standards.
• Managed POS and SEL changes.
• Maintained accurate stock and product information.
• Worked effectively as part of a large retail team.

Commis Chef - Mayfield Restaurant

(2007 - 2008)

• Assisted with food preparation and cooking.
• Prepared ingredients and kitchen areas.
• Maintained food hygiene and cleanliness standards.
• Completed kitchen cleaning and close-down procedures.
• Supported senior kitchen staff with daily operations.

SVQ Level 3 - Professional Cookery - Borders College, Hawick (2005 - 2008)

SVQ Level 2 - Food Preparation and Cooking - Borders College, Hawick (2005 - 2008)

SVQ Level 2 - Food and Drink Service - Borders College, Hawick (2005 - 2008)

SVQ Level 1 - Food Preparation and Cooking - Borders College, Hawick (2005 - 2008)