Business Analyst at Equus Software (2021-11 – Present)
Business Analyst specializing in Global Mobility and Payroll solutions with expertise in commercial awareness, problem analysis, process oversight, and client relationship management.
- Commercial awareness - efficiently resolve client issues in Global Mobility and Payroll by monitoring customer portfolios across various industries
- Establish solid client connections and trust after scope creep, implementation, and client support
- Problem Analysis and Solution Driven - work collaboratively with team members and stakeholders to determine solution outcomes and risks
- Provide effect analysis and client industry specific awareness for potential problems/enhancements
- Oversee integration of system software with other systems such as HRIS
- Create new ways for workforce optimization in collaboration with mentors
- Provide workarounds to improve platform functionality until upgrades become platform-wide
- Participate in client conferences and networking in the global mobility workforce
- Host learning seminars for super users to help configure the system
- Use Jira, Trello and Confluence to manage task prioritization and deadlines
Contractor at Courtney Capital Management (2020-03 – 2021-07)
IT department contractor providing remote tech support, data capture, and client liaison services.
Sales and Driver at Kaydyl Injection Moulding (2019-01 – 2020-03)
Responsible for selling virgin and recycled plastic materials to customers with quotation and invoice preparation.
- Selling of virgin and recycled plastic materials
- Looking for new business and maintaining relationships with existing customers
- Drawing up quotations and invoices for selling raw materials
- Collecting and delivering to customers
Bar Tender, Cocktail Mixologist and Promotions at Novus Leisure (2017-03 – 2017-11)
Hospitality role with responsibilities in venue setup, customer service, and promotional activities.
- Setting up the venue for events throughout the day and evening
- Providing customers with the best experience possible by leading cocktail master glass groups
- Working in the head office helping with promotional activities
