Locum/Interim Practice Management and Business Consultancy
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I have over 27 years successfully managing teams in various establishments including the last 10 years in General Practice. I have experience as a working multi-site and dealing with complex issues, business development and day to day operational support and development. I have been involved working as director for the PCN as well as running a multi-site practice and Out of Hours Hub.
Owner/Consultant - HB Quality Practice Management Consultancy Ltd - London and South East
Owner/Consultant - HB Property Development and Management Consultancy Ltd - London and South East
Transformation Management Support - Pixie & Sera Private GP Practice - The London Clinic Private Hospital
Transformation management support for a private practice needing to take stock of their business operations
Consultant - Bridge Medical Centre
(2023-11)
Consultative support to a well-run practice looking to improve levels of excellence and to streamline process to make it more equitable.
Practice Management and HR Consultant - Eden Park Surgery
(2023-11 - 2024-06)
Supporting a practice following some significant changes in partnership to get compliant with regulatory processes and complex HR operational and Consultative support, and getting the practice to pass CQC
CQC and Practice Management Support - Horsmans Place Surgery
(2022-08 - 2023-11)
Successfully taking a surgery that requires improvement special measures to passing the inspection and modernisation of the operation and facilities to meet compliance. CQC support resulted in practice being upgraded from special measures to Good at first attempt
Voluntary Consultant - Kensington Physio
Voluntary work to support a private physio practice to implement compliant business procedures
CQC Assessment and Support - OMNES - East London
(2022-04 - 2022-04)
CQC assessment and support for 3 sites in east London
CQC and Practice Management Support - Cheam GP Centre
(2021-08 - 2022-03)
Successfully taking a surgery that requires improvement to passing the inspection. CQC support resulted in practice being upgraded from Requires Improvement to Good at first attempt
Project Manager - Improving Health Limited
(2021-04 - 2021-06)
Scoping project for Additional Roles Reimbursement scheme for PCN looking at viability and operational implications
Operational Lead - Covid Community Monitoring Service - Southwark CCG
(2021-01 - 2021-03)
Contract work Role involved being the key operational lead in a community led service to monitor COVID 19 patients run by 2 federations in Southwark CCG. Also covered days at Covid Vaccination clinic as required
Practice Manager - Burney Street Practice - Greenwich
(2020-05 - 2021-01)
Temporary role Practice manager of 17000 surgery run over 2 sites
Board Member/Director - Highway Primary Care Network
(2015-02 - 2020-09)
It is part of a network of four practices which has a patient list of circa 32000 patients. My role in this is as Director who has to sit on a board meeting once a month to improve the processes that impact the Network improved services. Also participated with monthly CCG locality meetings which were attended by many stakeholders including Public Health England, London Ambulance Service, THGP Care Group and local governing bodies.
Practice Manager/Director and Consultant - East One Health - Tower Hamlets
(2015-02 - 2020-10)
Role was as a Practice Manager/Director in an NHS practice in Tower Hamlets. The practice had a patient list of 11000 patients that runs across 2 sites in Tower Hamlets. Role ended due to take over from private provider. Also worked as consultant from October 2021 to present
Senior Manager - Currys PCWorld
(2010 - 2015)
Multi Site Manager - Phones4u
(2008 - 2010)
Stock and Service Manager - B&Q
(2008 - 2008)
Retail and Area Manager Support - Superdrug stores
(1997 - 2008)