Principal Technical Author - Elekta - Crawley, UK
(2017-02)
Led the delivery of a global mid-sized project, ensuring timely completion of customer-facing and service product manuals, working with teams across UK and China.
- Work with software Scrum teams, Service Design and Clinical teams closely to create and develop product documentation including concepts, tasks and reference procedures
- Use of design documentation from the Engineering teams to extract information for creating user documentation
- Participate in Scrum ceremonies like PI Planning, Sprint Planning and Iteration demos
- Coordinate authoring activities across UK and China teams
- Publish topic-based content following corporate style guides
- Release product manuals in Customer Lifecycle management systems to be available for use
- Complete the documentation development life cycle
- Mentor team members and conduct peer reviews
- Produce Information Development Plans and analyse impact of change requests
- Track documentation defects using JIRA and provide progress updates
- Working with teams in US and China to provide use case ideas to create AI powered content
- Create and maintain a project tracker spreadsheet to monitor progress, milestones, and status updates across all documentation activities
- Ensure the tracker is consistently updated and accessible to key stakeholders
- Chair meetings with authors across Crawley and China to review progress on product manuals and address any challenges
- Facilitate collaboration between cross-regional teams to ensure alignment and timely delivery
- Participate in weekly cross-functional project meetings led by the Delivery Lead
- Provide updates on documentation status, proactively raise risks, and contribute to mitigation planning
- Attend key milestone meetings, including Verification Readiness, Validation Readiness and Release Readiness
- Communicate outcomes and action items back to the documentation team
- Update and maintain all project documentation as requested by Delivery Leads
- Collaborate with external regulatory vendors to ensure all manuals comply with applicable standards and requirements
- Attend weekly project meetings to collaborate across Delivery teams, Product management, Engineering, QA, Safety, Regulatory, Illustrations, and Localization functions
Technical Author - Ford Dunton Technical Centre - Essex, UK
(2016-06 - 2017-01)
Ownership of technical documentation for diagnosis and testing content for all car lines of Ford. Involved in revamp of diagnostic and testing information available in the online technical information and services website.
- Day-to-day activity involves meeting test team to identify and discuss outdated and redundant legacy information for diagnostic content, re-write content as required and implement changes
- Completion of documentation change requests received through service request trackers
- Liaise with Translation vendors to provide document translation requirements
Maternity break
(2014-01 - 2016-05)
Senior Information Developer - Alcatel-Lucent - India
(2008-08 - 2014-01)
Led small documentation releases, created documentation schedule plan, allocated features to the team after performing a preliminary assessment of documentation impact.
- Created written content for user guides, process documentation and Release Notes. Examples of user guides include Configuration Management, Security Management, User Interface, Parameters Description guides and Release notes
- Collaborated with subject-matter experts (SME) located across US and China to produce and deliver documentation in adherence to the project plan
- Incorporated technical review comments and completed peer reviews of documents
- Ensured document compliance with the Alcatel – Lucent Writing Standards
- Created the final documentation tar file to be uploaded to the customer documentation portal
- Created and maintained Sharepoint portal for the team tracking project schedules and progress
Information Developer / Technical Editor - IBM - India
(2006-11 - 2008-07)
Worked on revamping the documentation Infocenter to migrate from book-based linear writing to topic-based writing.
- Authoring content in DITA XML for User manuals
- Edited Release Notes, Readmes, Quick Start Guides, FAQs and new product features for grammar and language. Ensured document compliance with the IBM Style and Word Usage
- Delivered a DITA-build Infocenter through an Eclipse framework
- Edited IBM Redbooks for grammar and document compliance to IBM Style guide
Senior Process Executive - Infosys BPO - India
(2002-12 - 2006-11)
Created standard operating procedures (SOP) for financial services business processes for Mellon Bank and Deutsche Bank to support knowledge transfer and ensure smooth operational handover.
- Documented end-to-end process transitions for Mellon Bank in Pittsburg (on-site) during onboarding of financial reconciliation activities
- Captured and formalized process workflows for Deutsche Bank in London (on-site) as part of major transition initiatives
- Developed clear procedural documentation to support team adoption and maintain process consistency
