DATA AND PERFORMANCE LEAD at Paydock Ltd (2024-04 – Present)
- Orchestrated the scaling and operational delivery of a global Data & Performance division, managing resource allocation, capacity planning, and cross-functional team structures across multiple international jurisdictions.
- Operationalised the corporate AI strategy, embedding automation protocols into engineering workflows that unlocked a productive gain of 5+ days per FTE/month and eliminated critical delivery bottlenecks.
- Translated C-suite vision into actionable execution roadmaps, establishing rigorous KPIs, milestones, and accountability structures across Product, Platform, Commercial, and Finance teams.
- Established and chaired a cross-functional Data Steering Committee, providing agile governance and dependency management for an 11-project portfolio to ensure technical delivery remained aligned with commercial objectives.
- Upskilled and coached high-performing delivery teams, deploying standardised reporting frameworks and agile communication protocols to elevate sprint velocity, transparency, and data-driven insights.
- Managed high-stakes procurement and vendor lifecycles, renegotiating global supplier contracts and tool renewals to deliver annualised OPEX savings exceeding £100K.
- Directed the decommissioning of legacy infrastructure and a consolidated migration to Looker, delivering the project on time and £50K under overhead budget while establishing a Single Source of Truth.
- Facilitated data-driven forecasting for transaction volume and revenue growth (6–12 months out), providing the Executive Board with the risk-mitigated data required for capital expenditure and headcount planning.
- Served as the primary delivery bridge between Engineering, Architecture, and InfoSec to unblock dependencies, define data lake topologies, and embed secure, compliant data access protocols into the SDLC.
- Led a comprehensive ISO8000 data quality audit, establishing formal operational benchmarks and delivering a C-suite roadmap for enterprise data health.
- Optimised Board-level reporting delivery, streamlining administrative data collection pipelines to reduce reporting preparation cycles by 60% and accelerate executive decision-making.
- Unblocked systemic delivery hurdles by isolating and remediating transaction failure patterns, driving a 5% uplift in success rates within two quarters.
- Engineered automated feedback loops for NPS and CSAT tracking, enabling product squads to leverage continuous user feedback and drive a +10 point improvement in customer sentiment.
SENIOR PROGRAMME MANAGER at Paydock Ltd (2023-11 – 2024-04)
- Co-led the design and roll-out of a company-wide delivery lifecycle with stage-gate governance, improving internal service quality while preserving organisational agility.
- Served as Project Lead for a company-wide initiative in partnership with the People Team, identifying and removing over 35% of non-value-add activities to streamline internal operations.
SENIOR DELIVERY MANAGER at Paydock Ltd (2023-01 – 2023-11)
- Led a 6-week transformation of the 'Accounts & Connections' department, improving team throughput by 10% through process redesign and systems thinking.
- Implemented a Change Approval Board (CAB) to improve accuracy and compliance, coordinating actions through to closure and reducing production errors by over 70%.
- Coached and supported the squad to improve their throughput by 10% between Q2 and Q4
SENIOR DELIVERY MANAGER at Codat Ltd (2021-10 – 2022-12)
Redundancy
- Coordinated cross-functional delivery across 4 teams, tracking priorities, identifying bottlenecks early, and driving actions through to closure to maintain service excellence against key deadlines.
- Drove operational velocity using Agile methodologies, reducing process cycle times from 5 days to 1 day to ensure service excellence against key deadlines.
DELIVERY MANAGER at Codat Ltd (2021-11 – 2022-10)
- Coordinated operational ways of working across engineering teams, embedding structured processes and governance that improved cross-functional delivery and reduced friction between design and delivery.
- Identified bottlenecks in the feature delivery pipeline and implemented standardised workflows, improving delivery consistency and team throughput.
SENIOR IT MANAGER at Cabot Credit Management (2020-01 – 2021-11)
- Produced structured operational documentation and evidence to support senior decision-making across multiple large-scale investments.
IT SOLUTIONS ANALYST at Cabot Credit Management (2018-01 – 2020-01)
- Led a team of 4 analysts, maintaining quality standards and governance across high-profile project analysis and requirements delivery.
SENIOR BUSINESS ANALYST / RELATIONSHIP MANAGEMENT at NatWest Group PLC (2013-03 – 2018-01)
Progressed through Call Centre, Relationship Management, and Senior Business Analysis roles, developing strong stakeholder engagement, governance, and operational coordination skills.
