Ian Chapman

I am multi skilled individual experience in retail, manufacturing, research and development, Customer facing roles and stores environments. I have worked in various environments from market barrows selling fruit and veg to warehouses and machine shops to airport duty free shops. I am now looking to secure a challenging and rewarding new role due to my employer retiring where skills, knowledge and expertise gained throughout previous experience in many varied sectors can be transferred across and utilised to best effect for the benefit of your organisation.

Manufacturing and designing personalised gifts - Giftsonline4u - 109 six housebank, West pinchbeck

(2021-01)

• Manufacturing and designing personalised gifts with laser engraving and ultraviolet printing
• Despatch and packing of products along with postage
• Stock control, goods in, stock tracking and ordering stock from suppliers
• Designing and testing new products for sale

Customer service - Halfords - Boston

(2020-01 - 2021-12)

• Customer service
• Bike service and repair
• Ordering stock and till point sales

Recycling operative - Boston recycling centre - Boston

(2019-01 - 2020-12)

• Assisting customers with recycling household waste
• Operating and compacting waste products

P+D Inspector - Indigo parking - Slough

(2008-08 - 2019-12)

Maintaining and repairing Pay on Foot/Pay and Display parking machines along with barrier entry and exit systems to ensuring 100% reliability and maximum income.

• Daily collections and banking ensuring 100% accuracy
• Financial data input and recording
• Customer facing problem solving for general/payment issues
• Liaising with council officials verbally and electronically to resolve parking and payment issues resulting a saving of 50% on SLA call outs

Team leader - World duty Free - Terminal 3, Heathrow

(1998-01 - 2008-12)

Responsible for the replenishment team of 15 staff to ensure all stock was accounted for checked and displayed according to world class store standards. As A team terminal 3 WDFE received best customer service awards 2 years running. Achieving £3 million per year sales target for the first time.

• Ensuring all training and product knowledge was up to date and relevant
• I personally, trained over 5000 staff in fire and manual handling procedures
• Risk assessments
• The checking and completing of thrice daily deliveries
• Customer facing assistance with allowances and general queries

Picker/loader - Covent Garden F+V market - Nine Elms lane, Lambeth

(1988-01 - 1998-12)

• Loading and accepting deliveries to and from the catering trade
• Ensuring correct and fresh products are ready for the customers
• Taking and recording customer's daily orders
• Picking and packing fresh produce ready for delivery

Centre Lathe turner / Bench fitter - Antony Allen Engineering

(1987-01 - 1988-12)

Making parts for MOD projects.

Apprentice Toolmaker - EITB, BICC, Smith meters - EITB Croydon, BICC Shepherds bush, Smith meters Streatham

(1980-01 - 1987-12)

One year off the job training at the EITB follow by 3 years in house apprenticeship at BICC. Passing each year with double credits in all subjects.

ONC - mechanical engineering - EITB Croydon

City and Guilds - Toolmaking

BTEC - engineering - Croydon