Managing Director - Domestic Energy Assessor at Davies Developments Cheshire Ltd (2025-06 – Present)
Launched my own business to supply Energy Performance Certificates for Estate Agents.
- Responsible for Driving the business forward with new client contracts.
- Maintaining excellent brand image with clients and enhancing social media presence.
- Delivering Energy Performance Certificates, accurately, professional and timely.
- Resilient in sustaining a constant flow of communication to all parties involved.
- Logistics involved in running a company, invoicing, aftercare, sales etc.
- Working in Partnership with EPC providers throughout the North West.
Domestic Energy Assessor/Retrofit Assessor at Broadoak Properties Group (2024-05 – Present)
- Fully Qualified as a Domestic Energy Assessor and Retrofit Assessor.
- Fully accredited by ECMK for both DEA and PAS2035 Retrofit Assessor.
- Worked Nationwide Retrofit Surveying Properties for Renewable Energy Measures.
Warehouse Operative (Weekends) at Colourtone Limited (2024-01 – 2024-05)
- Answering customer calls, taking orders and supporting queries.
- Selecting goods for delivery, loading the vans and face to face customer service.
- Checked supplier deliveries and replenished warehouse stock.
- Used computer systems to invoice customers, making calls to customers and suppliers.
- Excellent time management to deliver goods to customers and other branches.
Team Leader at Automobile Association (2011-03 – 2024-01)
- Developed open/professional relationships ensuring flexibility and knowledge.
- Directed daily operations, flexing with changing demands to meet objectives.
- Delivered 121s, coaching, training, team briefs to assign workload, communicate change/priorities, identify issues, use dispute resolution skills and problem solve.
- Completed audits and risk assessments to achieve regulatory compliance.
- Inspired/motivated staff via team building activities to exceed goals, provide a high level of competence and efficiency for unmatched customer experience.
- Monitored operations/performance, conducted observations, tracked (KPI) targets, identifying behaviours, providing timely constructive feedback, managing underachievers appropriately.
- Successfully networked with other departments ensuring a seamless transition in operation.
- Recruited and hired staff for vacancies, enforcing policies across the workforce.
- Modelled business processes, identifying strengths, weaknesses, and opportunities.
- Advised senior management on facility requirements, delivering ongoing operational support.
Building Labourer at Lyme Design and Build (2011-01 – 2011-03)
- Supported a variety of building trades, whilst managing logistics on site.
- Worked with Architects/Designs to ensure construction was accurate.
- Providing excellent customer-faced service skills.
Sales/Marketing Lead Generator at I-Know-UK (2010-03 – 2011-03)
- Created sales/marketing strategies enhancing customer base and sales.
- Excelled with product knowledge and perseverance to develop the brand.
- Knowledge of Google analytics/search for generating revenue streams and measuring sales.
- Successfully delivered accurate communication via email/phone.
Retail Assistant/Supervisor at Wynsors World of Shoes (2003-02 – 2010-03)
- Assisted in annual Stocktake through counting, record-keeping, and documenting.
- Consistently exceeded store targets with strong customer service/sales skills.
- Opened/closed store by completing security and financial checklists.
Promotions/Marketing Coordinator at Leeds Carnegie Rugby Club (2007-09 – 2008-01)
- EM trained with strong communication skills liaising with security, police, and staff.
- Managing demands, workload, marketing strategies and risk assessments.
- Formulated marketing/sales reports, briefed management on milestones.
Bar Staff at Kelly's Restaurant and Bar (2003-10 – 2006-09)
- Maintained calm and professional demeanour for exemplary customer service.
- Used my initiative/diplomacy to overcome unforeseen problems/conflicts.
- Maintained flexible schedule to accommodate changing levels of demand.
