Ian Pennick

Talented Director with excellent marketing, customer service and facility oversight skills coupled with more than 22 years of experience. Highly effective and comfortable working with people at all organizational levels. Motivational leader with record of success in sales and design environments.

Seeks out change opportunities, capitalising on technologies, improved methods and gaps to surpass targets. History maintaining efficiency and high employee satisfaction with responsive management style. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Director at Bathroom ID Ltd (2002-01 – Present)

Director overseeing operations, financials, KPIs and employee performance with strategic leadership and project management responsibilities.

• Resolved staff and client issues effectively and efficiently, enhancing business performance and growth.
• Defined scope for wide range of projects.
• Created clear company mission and vision statements, improving staff focus and motivation.
• Developed strategic partnerships to expand client base.
• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Adapted to changing project needs and resource limitations using creative problem-solving.
• Executed high quality designs using allocated resources and budget.
• Managed designs from conception to delivery to deliver on client expectations.
• Discussed fine details of aesthetics, assessing potential impact on function.
• Completed project work within agreed timeframes and budgets to surpass client expectations.
• Overcame challenges of working with different tools, materials and teams using perseverance and solution-focused attitude.
• Provided creativity, attention to detail and out-of-the-box thinking when working to tight deadlines.
• Sourced high quality materials for use in interior designs.
• Demonstrated advanced skills to produce impressive designs.
• Maximised profits by coaching sales floor team in cutting-edge relationship selling techniques to generate additional selling opportunities.

Showroom Manager at Hunters Brook (2018-08 – 2023-01)

Showroom Manager responsible for daily operations, team management, retail management and customer relationship selling.

• Maximised profits by coaching sales floor team in cutting-edge relationship selling techniques to generate additional selling opportunities.
• Oversaw smooth and efficient running of showroom operations for optimal results.
• Used strong product knowledge and familiarity with store's promotion policies to negotiate deals with clients.
• Educated customers about quality and value of company products.
• Strived to achieve monthly, quarterly and yearly showroom sales goals.

GCSEs in Science – Stewards Academy - Science Specialist (1971-08 – 1976-06)