CMgr MCMI AIWFM - ISO Lead Auditor, Engineering Manager and Data Analyst
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Innovative, resourceful ISO 9001:2015, 14001:2015 and ISO 45001:2018 lead auditor, manager and data analyst with a mechanical engineering background experienced in regulatory compliance, leading and managing performance and safety. Leads from the front to drive productivity and continuous improvement using technical data to identify, analyse and resolve complex problems. Nurtures a 'right first time' culture, prioritising customer satisfaction and quality assurance.
Emotionally intelligent and culturally aware with highly developed communication, interpersonal and personnel development skills; driving delivery by engaging the workforce regarding areas for improvement and influencing key stakeholders at all levels.
Group Audit Manager at Norse Group (2025-07 – Present)
Over the last three and a half years at Norse Group, progressed from Internal Auditor to Senior Internal Auditor and then to Group Audit Manager.
Group, the UK's largest Local Authority Trading Company (LATCo), is a facilities management and services company specialising in Joint Ventures with councils across the UK and has group wide certification to ISO standards 9001, 14001 and 45001. Manage two separate audit teams prioritising and planning their audit schedules as required; a team of auditors for the commercial and property consulting elements of the business ensuring the group retain certification of the 3 ISOs and a team of specialist Care auditors ensuring CQC requirements are met. These teams are demographically diverse and require flexible leadership.
Emotional intelligence is key to ensuring they continue to function effectively. Conduct trend analysis and present audit findings to senior management and the group board so that measures are put in place to mitigate identified risk whilst maintaining operational output and identifying credible corrective action plans. Conduct root cause analysis and work with the auditees to implement robust corrective actions to embed best practice and evaluate evidence provided by the auditee to close down the Non-Conformance ensuring compliance with the required standard.
Senior Internal Auditor at Norse Group (2024-06 – 2025-07)
Internal Auditor at Norse Group (2022-04 – 2024-06)
Motor Insurance Sales - Customer Services Advisor at Direct Line Group (DLG) (2021-11 – 2022-01)
Home working role dealing with customer enquiries, problems, complaints, and order processing. This role required the ability to establish rapport with customers, have excellent problem-solving skills, possess active listening skills, have strong commercial awareness, self-motivation for lone working, maintain accuracy and the ability to work as part of a team.
Mechanical Engineering Component Bay Supervisor at Puma 2 Support Flight, RAF Benson (2020-02 – 2021-09)
Worked in a facility coordinating the 2nd line Depth repair and conditioning of all contracted Puma 2 components, also responsible for the efficient organisation, administration, and discipline of P2SF Personnel. Ensured that serviceable components were available to meet the forecast requirements by confirming management oversight and compliance with relevant aircraft engineering, quality, safety, health, environmental and fire orders. For several months within the section, the sole holder of Independent Inspection scoping and certification authorisations which meant being the single point of failure for aircraft components leaving the bay serviceable and on time so had to manage time and communicate effectively both up and down the chain of command.
Continuous Improvement (CI) Facilitator at Safety & Assurance Squadron (S & A Sqn), RAF Marham (2014-07 – 2020-02)
Worked for Safety & Assurance Squadron providing facilitation during CI events and carrying out periodic post-event audits ensuring the agreed outcomes were delivered. Carried out Quality Assurance audits as auditor with respect to ISO:9001 2015. Carried out and assisted in Aviation Error Management System (AEMS) Occurrence Investigations in conjunction with the Air Safety Cell.
Provided weekly summary of CI events including any lessons learnt and safety intelligence to be shared. Development, Co-ordination and Delivery of CI Awareness Training to Station Personnel.
Owners (PO) in the scoping of events, team composition and Team Lead (TL) nomination, providing facilitation during the CI event. Assisted PO & TL in the production of event reports, ensuring these reports were hastened as required. Carried out sustainment audits at periodic intervals post CI event. Managed projects across station, as requested by S & A Management, utilising recognised Project Management Methodology.
Airworthiness Technician at Continuing Airworthiness Management Organisation (CAMO) Technical Instruction (TI) Cell, RAF Marham (2014-02 – 2014-07)
Received TIs from Senior Airworthiness Engineer and distributed them monitoring compliance within specified timeframes. Reported non-compliance to CAMO management for further action.
Primary (maintenance) Pack predictors and issued packs in a timely manner.
Scheme of Work and Work Instructions were correct for each task to be carried out on aircraft within the Tornado GR4 Fleet. Directly contributed to higher HQ operational planning and execution by the effective configuration control of the Tornado fleet at both RAF Marham and Lossiemouth Safely generating and sustaining Tornado capability. This role was critical to providing assurance of TI compliance across Tornado GR4 fleet and production of accurate Primary and Primary Star maintenance packs for first line Squadron and Tornado Aircraft Servicing Flight (TASF) use against tight timescales.
Mechanical Engineering Maintenance Team Leader at Combined Maintenance & Upgrade (CMU), RAF Marham (2007-04 – 2014-02)
Managed several Airframe and Propulsion Teams carrying out Depth maintenance of Tornado GR4 aircraft, ensuring aircraft were returned in airworthy condition to the forward fleet, in compliance with Military Aviation Authority Regulatory Articles. Supervised multiple teams of operators on different aircraft, both RAF and sub-contractors, ensuring they were authorised to carry out maintenance activities and functional testing of components and systems within the BAe Systems contract and as a supervisor, assured the quality of the work was as required by the maintenance documents used.
