Ian Williams
Customer Experience & Strategic Marketing
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About
30 years’ experience delivering commercial and operational excellence through cutting-edge strategic marketing and customer experience management practices. A strategic adviser specialising in customer-led, data driven business transformation, with focus upon best-practice eCommerce, customer identification, insight, analytics and service design principles. A background spanning various commercial operations within multiple industries, including the management of multi-million-pound customer growth, retention, marketing operations & service operations budgets, especially within the fashion retail, financial services, airline, telecommunications, and utilities sectors.
A proven and authentic people leader, with a track record of successfully managing and developing multinational and cross-functional teams.
Experience
30 year's experience in strategic marketing & customer experience consulting
Education
MBA in Strategic Marketing
BA (Hons.) European Business with German
