Ianthe Jerreat

Criminology graduate with a Masters in Applied Criminology, with 3 years experience working full time in the public sector. An excellent communicator with an eye for detail and a passion for self development

Executive Officer - Work Coach - 10/05/2021 - Present

• Developed problem solving skills having to adapt in a constantly changing, customer centred environment. Work independently with minimal supervision.
• Took opportunities to expand responsibility, personal development and increase ability to help clients by becoming a Work Coach.
• Managed claimants personally by attending and arranging regular meetings by phone and in person with them. Learned to defuse tension and create rapport to ensure client will get all the help they need
• Handled sensitive and confidential data, helping claimants to get employment. Whilst also providing routes for extra support for vulnerable clients.
• Research training programs (SWAPS) and work fair events, tailoring them for an individual claimant's needs.
• Part of the Events Team of the Women’s Network. Gained experience promoting meeting and marketing jobs for claimants and potential employees to businesses
• Became SPOC for external agency (SEETEC), allowing me to expand claimants knowledge of available provisions. Ensured that referral targets for both Southampton sites were always hit.
• Undertook additional training outside of my role in order to support and spot potential victims of domestic abuse.

• Delivered customer service assistance to claimants, including general admin and account recovery. Provided extra support if claimant was financially struggling
• Verified documents including ID, claimant account details, capital review and habitual residency tests on behalf of the work coaches
• Liased with a wide range of clients and ensured clients' needs were properly addressed.
• Supported work coaches by acting as front of house, reducing team admin and claimant waiting times.

• Worked alongside completing a degree. Gained contacts to assist in degree research, conducted interviews and built up report writing skills.
• Analysed Youth Crime and Prevention, writing reports on how mental health and outside factors can affect young people and criminal behaviour.

• Learned to balance schedule with education with a professional career.

• Worked in a fast paced environment, following work policy and ensured customer needs were always put first.

• Customer facing housekeeping role within the park hotels. Learned to work within a team and to be both focussed and patient with a variety of situations.

• Independently oversaw cleaning of offices and completed audit of supplies.

University 2015 - 2019

Masters of Sciences degree in Applied Criminology achieved in 2019

BA (Hons) in Criminology 2:2 achieved in 2018

College 2012-2015

A – Levels: Law - D

Classical Civilisation - B

English Language/Literature - D