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I am a dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities.
Customer Service Advisor at AvartoConnect (Zara) (20/11/23 - 31/1/24)
Contacting customers via outbound email and manager callbacks.
Communicating to multiple departments escalating customers’ cases.
Writing notes for each case via our system MOCA in a clear, concise manner.
Checking in on customers’ orders via our system GiPi.
Temporary Flex Tester (trainee) at HCLTech (Microsoft) (6/07/2022 - 30/09/22)
The duties in this role were the following:
Testing beta/alpha versions of newly released/ unreleased games, executing individual test cases.
Writing up bug reports and logging them to our dedicated software (XCert) to send back to developers.
Marking test cases as complete on our dedicated software (Microsoft Excel) as we complete them throughout the day.
Review and analyze system specifications.
Collaborate with QA Engineers to develop effective strategies and test plans.
Execute test cases (manual or automated) and analyze results.
Create logs to document testing phases and defects.
Report bugs and errors to development teams.
Help troubleshoot issues.
Conduct post-release/ post-implementation testing.
Work with cross-functional teams to ensure quality throughout the software development lifecycle.
IT Digital Executive at Geeky Kids Ltd (28/02/2022 - 11/07/2022)
The duties included in this role were the following:
Developing features for the main company website by using website generators such as Shopify.
Creating digital artwork for course adverts by using Adobe Photoshop.
Accumulating data of potential clients’ contact details, such as their phone number and email address.
Entering the data via CRM (Customer Related Management), ensuring everything was labeled correctly.
Optimize Customer digital journeys.
On-going digital tracking strategy.
Incorporate innovative ways to package and sell courses.
Maintain digital marketing and promotional calendar and assist in implementing content.
Ensure digital campaign assets (banners, images, copy) are available and shared with the marketing team.
Higher Education (Uxbridge College September 2019 - May 2020)
During the year, we learnt a lot about the history of gaming and esports, game consoles etc. We also learnt 3D Modelling, Texturing, coding through UE4 blueprints, developing a game and presenting it to professors and teachers.
