Ibrahim Weah

Customer-service representative with experience handling high-volume queries, resolving issues efficiently, and maintaining strong stakeholder relationships in fast-paced environments. Proven ability to communicate clearly with customers, investigate and resolve problems, and deliver high levels of service under pressure. Skilled in managing multiple priorities, meeting deadlines, and using systems such as Excel, Sage, and CRM-style platforms.

Administrative Officer - HM Courts & Tribunals Service - Northampton

(2024-04 - 2025-06)

• Acted as a key point of contact, handling queries from internal teams and external stakeholders
• Resolved issues efficiently by investigating discrepancies and providing clear solutions
• Maintained accurate records and ensured all communications were handled professionally
• Worked collaboratively with teams to improve service delivery and response times
• Produced reports and managed data to support operational processes

Accounts Assistant (Contract) - Knight of Old - Kettering

(2023-08 - 2023-09)

• Communicated with suppliers to resolve queries related to invoices, payments, and deliveries.
• Delivered timely and professional responses to high volumes of queries
• Worked closely with internal departments to ensure issues were resolved quickly.
• Maintained strong relationships through clear and effective communication.

Accounts Clerk - Alcura Healthcare - Northampton

(2021-07 - 2022-05)

• Handled supplier queries and resolved issues such as missing invoices and pricing discrepancies
• Provided consistent and professional communication via email and phone.
• Built positive working relationships with suppliers and internal stakeholders.
• Managed multiple tasks while maintaining accuracy and attention to detail.

Cheque Operations Clerk - IPSL (Unisys Company) - Northampton

(2019-05 - 2020-06)

• Processed high volumes of transactions with accuracy and efficiency
• Investigated and resolved discrepancies, ensuring customer satisfaction.
• Maintained compliance and handled sensitive data responsibly.

MSc - International Banking and Finance - University of Northampton (2019)

BSc (Hons) - Accounting with Computing - University of Northampton (2016)