Ibukun Oladimeji

Customer-focused professional with 4+ years of experience delivering remote-ready support across banking, e-commerce, and retail. Proven track record of managing high-volume customer inquiries, resolving complaints, and maintaining satisfaction through digital channels including email, WhatsApp, and social media. Adept at working independently, managing tasks asynchronously, and communicating clearly in written form — essential skills for thriving in a remote support environment.

Marketing Associate - Wema Bank

(2025-08)

• Engaged customers via phone and digital channels, providing clear financial product guidance and resolving queries promptly
• Managed written and verbal client communications, building trust and long-term relationships remotely
• Tracked and reported sales performance metrics using spreadsheet tools, ensuring accurate records and timely updates
• Maintained accurate digital documentation and follow-up systems to ensure no customer request was missed

Customer Service Representative (NYSC) - Grand Harvard Integrated Company

(2023-11 - 2024-10)

• Delivered consistently positive customer experiences by responding to inquiries promptly and with empathy
• Compiled and managed daily sales and requisition reports, supporting data-driven decision-making
• Resolved escalated customer complaints using empathetic communication and creative problem-solving, achieving high satisfaction rates
• Maintained organized operational workflow

Creative Director & Business Manager - Niknoveb Fashion

(2017-09)

• Handled all customer communications remotely via Instagram DMs and WhatsApp, responding to inquiries and providing product information in a timely manner
• Managed end-to-end e-commerce order processing: confirming payments, coordinating fulfilment, and proactively updating customers on delivery status
• De-escalated customer complaints through clear written communication, consistently turning negative experiences into positive outcomes
• Coordinated production schedules and inventory
• Conducted market research and product pricing
• Managed brand communication and online engagement

Secretary - Sole Health Nigeria Limited

(2014-09 - 2014-12)

• Organized meetings and maintained records
• Managed correspondence and documentation
• Ensured smooth administrative operations

Bachelor of Technology (B.Tech) - Agriculture - Federal University of Technology, Akure