I look forward to learning and adapting with new skills which will further expand my abilities.
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I look forward to learning and adapting with new skills which will further expand my abilities.
Store Manager at Evapo Ltd (2025-02 – Present)
Manage the day-to-day operations, leading and motivating a team to deliver excellent customer service. Oversee staff scheduling, recruitment and training, stock control, cash handling, and store performance while ensuring compliance with company policies and age-verification regulations. Maintain high standards of store presentation, resolve customer enquiries efficiently, and foster a positive shopping experience for customers.
Assistant Manager at Evapo Ltd (2024-02 – 2025-02)
Worked as an Assistant Manager, supporting the day-to-day running of the store by delivering excellent customer service, supervising staff, managing stock levels, handling cash and till operations, and ensuring compliance with company policies and age-verification procedures.
Crew Member at FatFace (2019-09 – 2024-02)
Worked as a Crew Member at FatFace, where I built on the skills gained in previous retail roles while continuing to develop my customer service expertise. Maintained a clean, welcoming, and well-presented store environment, assisted customers with product selection and clothing enquiries, and delivered an outstanding shopping experience. Confidently operated tills, accurately processed payments, and handled customer queries in a professional and efficient manner.
Demonstrated a friendly, approachable attitude and contributed positively to a fast-paced team environment.
Sales Assistant at HomeBargains (2018-09 – 2019-09)
Responsible for a wide range of store duties, including replenishing stock, maintaining high standards of cleanliness and presentation, and delivering excellent customer service. Operated tills, processed customer payments accurately, and assisted customers with enquiries to ensure a positive shopping experience.
GCSE in English, Mathematics, and Science, alongside additional subjects including Sport & Leisure and Public Services – Ysgol Gyfun Gymraeg Plasmawr (2018-07)
Plumbing Diploma in Plumbing – Cardiff and Vale College (2023-09)
