Ieuan Ivins

Reliable and customer-focused Supervisor and Barista with over 6 years' experience in fast-paced hospitality environments, including 2 years in a supervisory role. Highly organised, calm under pressure, and experienced in customer service, staff support, stock control, and daily operations. Now seeking a weekday, daytime remote role in administration, customer support, or virtual assistance where strong communication and organisational skills can be applied.

Supervisor / Barista at Brown Bears Coffee House (2023-01 – Present)

Family-owned coffee shop in a busy town-centre location.

• Supervising daily operations and supporting staff during shifts
• Implementing company policies and procedures
• Acting as a key point of contact for customers and staff
• Handling customer queries and resolving issues professionally
• Training and supporting new and existing team members
• Managing stock levels, placing orders, and checking deliveries
• Maintaining cleanliness and high food hygiene standards
• Ensuring drinks, food, and service consistently met quality standards
• Replenishing stock and supporting smooth day-to-day operations

Barista & General Assistant at Brown Bears Coffee House (2019-01 – 2023-12)

Barista at Nine Yards Coffee (2016-01 – 2019-12)

• Worked across all areas including coffee, food prep, front of house, and till
• Provided friendly, professional customer service in a fast-paced environment
• Maintained cleanliness and hygiene standards
• Trusted key holder responsible for opening/closing
• Cashing up tills, banking, and handling change orders

GCSEs – Croesyceiliog High School