Ifraan Nowkhaiz

I am a strongly motivated ambitious individual who strives to achieve his best. I am a mature and reliable person who believes that professionalism is essential. Furthermore, I work well with others and have good interpersonal skills as I enjoy engaging in group work and delivery presentations.

I am very hard working individual and can also use my initiative by working independently. Moreover, I am able to adopt quickly and positively to challenging environments and working with people of all ages and backgrounds.

Specialist Customer Care KYC (Business banking) at Barclays Bank PLC (2023-06 – Present)

• Understanding and identifying customer needs in order to tailor solutions, whilst ensuring the right outcome for the customer and the bank at the first point of contact
• Ensuring vulnerable customers are identified and supported appropriately
• Understanding and listening to customer concerns and correctly identifying customer complaints to resolve first time, ensuring complaint escalation where appropriate
• Using internal systems to ensure that a customer's records are accurately maintained and are up to date
• Adhering to and understanding the appropriate policies, standards, controls and limits of authority applicable to your role through training, coaching and appropriate communication
• Undertaking variety of contact roles, when required, based on customer preference and business requirements, such as voice, letter, digital contact

Business Analyst at Barclays Bank PLC (2023-06 – Present)

• Analysing data from different Barclays systems and crunching the numbers together
• Collect raw data and generating reports and breaking down risk and what solutions are needed remove all risk.

Customer Engagement Agent at Key Retirement (2021-11 – 2023-06)

• Primary contact for all clients, contributing to the consistent score of 98-100% on client's satisfaction survey each month ensuring customers are happy with the service provided.
• Meet and exceed daily productivity goals, including high call volume and appointment setting.
• Operated with a team of 6 staff members over a one-year period servicing on average 75 incoming and outgoing calls whilst also building sustainable relationships with new potential new clients and identifying customer needs.
• Provided prompt customer support to clients with a professional, friendly, and patient attitude.
• Proactively memorised company products and services. Completed client insight reports and input sensitive data through CRM software and spreadsheets. Trained new hires on company specific policies, procedures, and compliance guidelines.
• Identifying, listening, and resolved technical issues, guiding clients through step-by-step advice.
• Applied problem solving skills to resolve customer enquiries and disputed, escalating using appropriate channels when necessary.
• Assisting management is locating new leads to the team members.
• Hitting targets consecutively throughout the year resulting in the most booked to written appointments and generating the second most revenue within the team.

Business Development Executive at Bidnamic (2021-06 – 2021-11)

• Responsible for driving company sales by sourcing new clients and by convincing existing clients to purchase added offerings.
• Working with other teams and colleagues to help align offerings with the needs of clients.
• The ability to speak publicly and interact with a variety of personals and businesses at all levels of business.
• Preparing client presentation and materials including PowerPoint and sale displays.
• Negotiating business terms with new and existing clients using phone, email, LinkedIn and in person meetings.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients

Administration staff at Hulton Care Home (2017 – 2021-06)

• Creating a digital online based system, containing residents' information that can be accessed at any time when needed.
• Helping to create actions plans for each resident demonstrating teamwork skills such as ability to listen, communicate information and prepare an action plan which were discussed with the residents.
• Working within a group of carers flagging up and raising any issues with the management demonstrating clear oral communication skills making sure the residents were understood.
• Taking calls, dealing with queries of the resident's family, arranging doctors' appointments, taking in orders and re-stock orders for the week ahead.
• Organising days out for the residents to socialise and interact with one another, demonstrating initiative.
• The preparation and distribution of food to residents ensuring high standards of Health and Safety as regulated demonstrating analytical skills by identifying the wrong food distribution to the residents
• Always ensuring the safety and well-being of residents at all times allowing me to gain a level of responsibility.

Stock Controller at Boohoo Burnley (2015 – 2016)

• Checking the quality of the products brought in ensuring they were off satisfactory quality demonstrating attention to detail ensuring customer satisfaction.
• Sure the customers were satisfied and made a purchase.

Msc in International Business Management – University of Bradford (2019-09 – 2020)

Bsc in International Business Management – University of Bradford (2017 – 2019)

Bsc in International Business – University of Northampton (2016-2017 – 2017)

A-Levels in Business, Law, Information Technology – Burnley College (2013 – 2016)

GCSE – Colne Primet High School (2008 – 2013)