Igor Kiselev

CIO, IT Director, IT Manager, Program Manager, Head of e-Commerce, Mode 2 in Bimodal IT, Prince2

> 20+ years in IT Transformation & IT Management, ITIL/ITSM implementation

> 10+ years in Program & Project management

Successful implementation of 7 global IT Transformation Programs (1998-2020), each achieving business objectives based on market and technology trends, operational and strategic business requirements

Expert in IT and Project management, IT Operations, business process optimization and automation, Shared Services Centres, kaizen (lean manufacturing), budgeting, financial planning, monitoring

• Experienced and adaptable leader with a track record of managing small [3], medium-sized [70] teams, as well as, distributed IT, teams of more than 400 IT professionals

Core duties carried out throughout the roles held include:

Creation and implementation of IT Strategy, core project execution

Planning, budgeting, expense control, risk management, HR management, KPI implementation

Negotiations and cooperation with Third Party/Vendors both at local and international level

Direct communications with owners, CxO, and Board presentations at local and head office levels

• Deep analytical skills, working with a big volume of information using SQL from 1998

Keywords

ITIL, ITSM, KPI, SLA, ERP, CRM, CMS, MS Office

SQL, Power BI, VBA, Excel, Word, Power Point, Project, Visio, Jira, Confluence, Bitrix

MBA Finance, London Metropolitan University

Master of Science, Applied Mathematics, Kuban State University (KubSU)