Iheanyichukwu Onuke

Product Manager with 8+ years' experience managing products across their full lifecycle, from discovery and development through to live service, within regulated, high-volume environments across financial services, operations and healthcare. Skilled in translating market, customer and commercial requirements into deliverable product outcomes, working closely with engineering, operational and business stakeholders to support product quality, validation and continuous improvement. Strong commercial awareness and analytical skills, with experience in technical documentation, delivery governance and stakeholder management.

Degree qualified in Physics, with a proven track record of managing products that meet customer, commercial and regulatory requirements.

Service Improvements at Cygnet healthcare (2023-07 – Present)

• Deliver high-quality services within a regulated environment, balancing customer needs, operational priorities and organisational standards.
• Identify, assess and escalate risks, supporting service continuity and maintaining high standards of quality and governance.
• Collaborate with multidisciplinary stakeholders to coordinate services and improve outcomes.
• Maintain accurate, audit-ready records to support evidence-based decision making and regulatory compliance.
• Gather and interpret user feedback to identify changing needs and support continuous service improvement.
• Contribute to operational excellence through incident reviews, process improvements and sharing best practice.

Problem Solve Lead (Operations) at Amazon (2022-10 – 2023-06)

• Led resolution of high-volume operational incidents within a fast-paced, technical service environment.
• Conducted trend analysis on recurring operational failures to identify root causes and prioritise product and process improvements.
• Coordinated cross-functional teams, including technical stakeholders, to resolve critical incidents and maintain service continuity.
• Prioritised operational issues using customer impact, urgency and business risk.
• Monitored performance metrics and escalated risks impacting delivery and product quality.
• Supported continuous improvement initiatives by identifying process inefficiencies and control weaknesses.
• Worked with operational stakeholders to improve issue resolution processes and reduce repeat defects.
• Maintained accurate operational reporting and documentation to support performance monitoring.

Product Manager / Data Product Analyst at Aledoy Solution Limited, Nigeria (2020-04 – 2022-08)

• Managed digital product improvements across the full product lifecycle, supporting services processing 50,000+ monthly transactions.
• Owned and prioritised product backlogs using risk, value, market and operational insight.
• Analysed transaction failures, user behaviour and market trends to identify service weaknesses and prioritise delivery improvements.
• Identified and resolved a systemic product defect that prevented a c.£120,000 quarterly financial loss.
• Worked with engineers and analysts to define validation controls, acceptance criteria and quality requirements ahead of delivery.
• Facilitated backlog refinement and cross-functional delivery planning sessions with technical and business stakeholders.
• Collaborated with operational and technical teams to align roadmap priorities with commercial and business objectives.
• Used performance data and customer feedback to drive continuous product and service improvements.
• Coordinated delivery activities across multidisciplinary teams to improve product quality and reduce repeat defects.
• Maintained technical delivery documentation and tracked progress using structured product management practices.

Regional Manager – Service Delivery & Strategy at BetKing Nigeria Limited (2019-09 – 2020-03)

• Led regional service delivery and product/operational improvement activities across multiple teams.
• Managed and coached a team of 6 through structured feedback, performance monitoring and delivery support.
• Coordinated cross-functional stakeholders, including sales and operations, to improve service delivery consistency and performance.
• Analysed operational data, market conditions and service trends to identify improvement opportunities.
• Introduced structured reporting and monitoring processes to improve accountability and decision making.
• Facilitated workshops and stakeholder discussions to align commercial priorities and resolve operational challenges.
• Managed competing priorities while maintaining delivery against business objectives.

Product Manager – Digital Banking at Heritage Bank (2014-01 – 2019-08)

• Managed digital payment products supporting high-volume customer transactions within a regulated environment.
• Owned and maintained product backlogs, prioritising delivery using customer impact, commercial value and operational risk.
• Worked with engineering, operations and compliance teams to deliver secure, user-focused, compliant products.
• Planned and coordinated delivery activities across multiple product enhancements and launches.
• Researched customer requirements and translated operational and customer issues into prioritised delivery actions.
• Analysed user behaviour, transaction performance and market data to identify improvement opportunities.
• Maintained technical product documentation to support delivery, compliance and stakeholder communication.
• Collaborated with stakeholders to align delivery priorities with commercial goals and customer needs.
• Contributed to product quality and continuous improvement initiatives that strengthened operational efficiency and engagement.
• Supported delivery governance through progress reporting, risk management and stakeholder updates.

Bachelor of Science in Physics – University of Maiduguri