Ikeoluwa Oseni

Reliable, hardworking and organised professional with extensive experience in maintaining clean, safe and welcoming environments. Skilled in delivering high standards of cleanliness, following routines precisely and respecting privacy and confidentiality. Brings strong attention to detail, flexibility and excellent communication skills, developed through work in care, customer service and hospitality settings.

Committed to providing exceptional service and ensuring all areas meet impeccable standards.

SPECIAL NEEDS CHILD CARE ASSISTANT (2024-01 – Present)

• Maintain a spotless, organised and hygienic living environment at all times
• Follow strict cleaning routines and health & safety guidelines
• Manage laundry, tidying and general housekeeping tasks efficiently
• Plan and structure daily tasks to ensure all areas are maintained to high standards
• Work closely with families to meet specific household requirements and preferences
• Handle equipment and cleaning products safely and responsibly

Customer Service Representative at BRITISH AMERICAN TOBACCO (2022-11 – 2023-12)

• Delivered consistent high-quality service and followed standard operating procedures accurately
• Maintained organised workspaces and ensured all materials were stored correctly
• Paid close attention to detail when recording information and resolving requests
• Adapted quickly to changing priorities and new working methods
• Built positive relationships with colleagues and stakeholders through clear communication

IWS Process Lead at BRITISH AMERICAN TOBACCO (2022-02 – 2022-10)

• Developed and followed structured systems and routines to ensure consistent results
• Maintained accurate records and organised documentation effectively
• Identified areas for improvement and implemented changes to increase efficiency
• Managed resources and supplies carefully to minimise waste and control costs
• Worked collaboratively with teams to ensure smooth operations

Housekeeper at LABOD HOTEL (2021-10 – 2021-10)

• Delivered exceptional standards of cleanliness and presentation across guest areas and facilities
• Cleaned, dusted, polished and sanitised all surfaces, furniture and fixtures to hotel standards
• Changed bed linens, made beds and restocked toiletries and supplies
• Respected the privacy and confidentiality of guests, owners and staff at all times
• Adapted flexibly to shift patterns and varying workloads
• Communicated effectively to understand specific requirements and preferences
• Followed health & safety regulations and proper use of cleaning chemicals and equipment
• Took pride in work, ensuring every area maintained a flawless appearance

BSc in Economics – BOWEN UNIVERSITY, IWO, NIGERIA (2017-09 – 2021-09)