Ikhlaas Jhumka

Friendly and motivated 19-year-old seeking an entry-level role in hospitality, retail, or customer-facing environments. Confident communicator who stays calm in fast-paced settings. Quick to learn, reliable, and flexible with availability, including evenings and weekends.

Online Customer Service & Hospitality Training at Springpod (2025-01 – Present)

Training programmes with Marriott Bonvoy, Wagamama, Aldi & ASDA

• Practised front-of-house customer service and handling enquiries
• Learned professional service standards and teamwork in busy environments
• Developed confidence supporting customers and resolving issues

BTEC Level 3 in Film Studies – Barking & Dagenham College (2024-01 – 2025-12)

BTEC Level 2 in Media – Mayfield School (2018-01 – 2024-12)

BTEC Level 2 in Finance – Mayfield School (2018-01 – 2024-12)

GCSE in English Language – Mayfield School (2018-01 – 2024-12)

GCSE in English Literature – Mayfield School (2018-01 – 2024-12)

GCSE in Maths – Mayfield School (2018-01 – 2024-12)