General Manager of Operations at Haz Bar & Restaurants / Plantation Place (2023 – Present)
- Experienced General Manager of Operations within a six-site restaurant group, currently leading a high-volume branch generating approximately £3M in annual revenue. Manage and develop a team of 26 staff while maintaining labour costs at 25% through strategic rota planning and operational efficiency.
- Work closely with Managing Directors on strategic planning, commercial decision-making, menu development, and performance optimisation across the group. Provide operational support on multi-site initiatives to ensure brand consistency and performance alignment.
- Oversee full financial and administrative control at branch level, including supplier payment management, payroll coordination, cost control, and preparation of all financial documentation required for company accounts. Maintain close collaboration with senior management to ensure accurate reporting and financial transparency.
- Led structured service improvement initiatives that increased Google Business rating from 4.1 to 4.7, strengthening brand reputation and customer retention.
- Commercially driven and operationally focused leader with strong financial oversight, multi-site exposure, and proven ability to deliver performance in fast-paced hospitality environments.
Assistant General Manager at Haz Bar & Restaurants (2022-09 – 2023-03)
- Supported the General Manager in overseeing daily operations within a high-volume restaurant environment, ensuring service standards and operational efficiency were consistently maintained.
- Supervised front-of-house and kitchen teams during peak service periods, taking full operational responsibility in the absence of the General Manager.
- Assisted with rota planning, labour cost monitoring, and performance tracking to maintain productivity targets.
- Played a key role in staff training and onboarding, contributing to team development and service consistency.
- Supported stock control processes, supplier coordination, and inventory management to minimise waste and optimise cost efficiency.
- Managed escalated customer concerns, maintaining service recovery standards and protecting brand reputation.
- Contributed to operational improvements that strengthened service flow and overall team performance.
Assistant Manager at Caffe Concerto (2022-03 – 2022-09)
- Provided operational support to the Restaurant Manager in a fast-paced, high-volume hospitality environment.
- Assisted in coordinating daily service operations to ensure smooth front-of-house performance.
- Supported staff supervision and shift organisation during peak trading hours.
- Assisted with maintaining service standards and brand consistency.
- Supported customer service management and issue resolution when required.
Supervisor at Haz Bar & Restaurants (2021-09 – 2022-02)
- Promoted to Supervisor shortly after joining the business due to strong performance and leadership potential.
- Oversaw daily front-of-house operations during assigned shifts, ensuring smooth service delivery.
- Supervised team members and supported operational standards in a high-volume environment.
- Assisted management with shift coordination and performance monitoring.
- Acted as a key point of contact for staff and customer service queries during service hours.
