Ilyas

Motivated and dedicated student with a strong academic background and hands-on experience in customer service within the hospitality industry. Currently studying Computer Science with Artificial Intelligence at Birmingham City University. Strong analytical thinking, technical skills, and problem-solving abilities. Broad understanding of machine learning, deep learning, and LLMs.

Aspiring Machine Learning

Engineer with experience in security operations. Skilled communicator with excellent customer service background from work in restaurants and cafés. Reliable, hardworking, and committed to continuous learning and professional development.

Security Operative (SIA Licensed) at Mitey Security (2025-01 – Present)

Worked on-site in various locations with 12-hour shift rotations, ensuring the safety and security of staff, visitors, and property. Various sites including Fedex, EMR scrapyard, faith schools, office buildings on Colmore, Russell Group hospital, and tech companies.

• Monitored and controlled access to sites, checking identification and maintaining visitor logs
• Patrolled premises to detect and prevent unauthorized activity, ensuring compliance with health and safety regulations
• Responded quickly and effectively to incidents, emergencies, or alarms, demonstrating calm and decisive action under pressure
• Coordinated with colleagues and site management to maintain security protocols and effective communication
• Reported incidents accurately and maintained detailed records to assist with investigations or audits
• Developed strong observational skills, attention to detail, and situational awareness
• Gained experience managing challenging situations professionally while maintaining a positive and authoritative presence

Security Operative (SIA Licensed) at ISA Agency (2024-10 – 2025-07)

12 weeks contract on faith schools. Worked on-site in various locations with 12-hour shift rotations, ensuring the safety and security of staff, visitors, and property.

• Monitored and controlled access to sites, checking identification and maintaining visitor logs
• Patrolled premises to detect and prevent unauthorized activity, ensuring compliance with health and safety regulations
• Responded quickly and effectively to incidents, emergencies, or alarms, demonstrating calm and decisive action under pressure
• Coordinated with colleagues and site management to maintain security protocols and effective communication
• Reported incidents accurately and maintained detailed records to assist with investigations or audits
• Developed strong observational skills, attention to detail, and situational awareness
• Gained experience managing challenging situations professionally while maintaining a positive and authoritative presence

Waiter at Savanah Restaurant (2022-08 – 2023-08)

• Took food and beverage orders accurately and efficiently, ensuring customer needs were met
• Communicated special requests and dietary requirements clearly to kitchen staff
• Served food and drinks promptly and professionally, maintaining high service standards
• Processed payments using cash, card, and electronic payment systems, providing receipts
• Developed strong customer service and teamwork skills in a fast-paced environment
• Learned to manage multiple tasks simultaneously while maintaining attention to detail

Barista at Fresh Cup Café (2021-11 – 2022-08)

• Prepared high-quality coffee and beverages according to established recipes and standards
• Maintained cleanliness and functionality of equipment such as espresso machines, grinders, and steam wands
• Handled cash, card, and electronic payments accurately and securely
• Worked closely with team members to ensure smooth operations and exceptional service
• Provided friendly and efficient customer service, building rapport with regular customers
• Gained experience in time management, multitasking, and problem-solving under pressure

BSc (Hons) in Computer Science with Artificial Intelligence – Birmingham City University (2025-09)

Level 3 in Construction in the Built Environment – University College Birmingham (2023-09 – 2025-07)

A-Levels – Cadbury Sixth Form College (2020-09 – 2023-07)

GCSEs in 5 GCSEs (including Maths, English, Science) – Holyhead School (2016-09 – 2020-07)