Sales Coordinator – Aftersales - Zeppelin Systems UK Ltd - Nottinghamshire
(2025-10)
Zeppelin Systems UK Ltd is part of the international Zeppelin Group, a global engineering and technology company specialising in industrial material handling and process systems.
- Manage end-to-end aftersales and sales operations using SAP Business One (SAP B1), processing orders, quotations, and purchase orders with full accuracy.
- Maintain and update customer records, pricing, stock levels, and delivery information within SAP B1.
- Develop and implement aftersales strategies that improve service delivery and operational workflows.
- Work closely with the Head of Sales to support daily commercial activity and wider aftersales team operations.
- Create and maintain aftersales instruction manuals, SOPs, and process documentation for consistent team performance.
- Collaborate with international Zeppelin subsidiaries through regular cross-functional meetings.
- Trained in SAP Business One and delivered multiple process improvements that measurably reduced time spent on key sales and order tasks, increasing overall efficiency.
- Delivered training for colleagues covering cost calculation, quotations, order confirmations, and purchase order processes.
- Authored a comprehensive end-to-end order processing manual, providing a clear step-by-step reference for accurate and consistent order handling across the team.
Office Administrator - Zeppelin Systems UK Ltd - Nottinghamshire
(2023-02 - 2025-10)
- Provided direct administrative support to the Managing Director, coordinating day-to-day office and operational activities.
- Supported the Finance Department with accurate cost tracking, reporting, and document management.
- Acted as the central point of contact for the wider team, managing hotel bookings, stock orders, and day-to-day operational requests.
- Managed all logistics and arrangements for field engineers, ensuring seamless scheduling and resourcing.
- Introduced streamlined office processes and coordination improvements that created a more efficient and organised working environment across daily operations.
Food & Beverage Assistant - St. Pierre Park Hotels & Golf Resort - Guernsey
- Supported F&B service for hotel guests including weddings, private functions, and events.
- Monitored stock levels and replenished supplies to support smooth kitchen and service operations.
- Delivered attentive, professional guest service contributing to positive customer satisfaction outcomes.
Warehouse & Logistics Operative - HOBIJ International Workforce B.V. - Netherlands
- Picked, packed, and prepared goods for dispatch across multiple logistics sites in the Netherlands.
- Handled incoming and outgoing stock with accurate processing and labelling.
- Maintained accurate order fulfilment within tight deadlines, following health and safety procedures.
Leasing Consultant (Temporary) - JSC BigBank - Latvia
- Supported customers through consumer leasing application processes, providing consultation.
- Prepared and processed leasing contracts and associated documentation, ensuring accuracy, compliance, and completeness.
- Performed data entry and maintained customer records within internal financial systems.
- Delivered a professional, customer-focused service experience throughout the application process.
Aviation Security Inspector - Riga International Airport (RIX) - Latvia
- Performed passenger and baggage screening, passport checks, and prohibited item identification in line with aviation security regulations.
- Supported smooth passenger flow at security checkpoints while maintaining strict compliance with safety and emergency protocols.
- Conducted document control and security duties for VIP and private aircraft arrivals.
Sales Manager Assistant - LTD Navirec - Latvia / Estonia
Navirec is an international technology company specialising in GPS tracking, fleet management, and logistics optimisation systems.
- Maintained and updated CRM customer database, ensuring data accuracy and organisation.
- Supported sales administration, client communication, and daily operational tasks for the Sales team.
- Prepared contracts, quotations, and sales reports; coordinated with telemarketing for lead generation and client outreach.
- Assisted Sales Managers with meeting coordination and follow-up on action points.
- Provided administrative support directly to the Sales Director.
Journalist & Advertising Manager - Latvian Traders Association / Magazine 'Latvian Trader'
- Wrote and published business articles and industry features for the Latvian Trader magazine.
- Conducted interviews with business representatives; built and maintained professional contacts and advertising relationships.
Retail Operations & Stock Controller - LTD Alistra (Narvesen Franchise) - Latvia
- Held full responsibility for staff scheduling, supervision, hiring, and performance management.
- Managed stock control using BOS and POS systems, maintaining highly accurate inventory records.
- Accountable for sales targets, profit/loss, and overall store performance in a high-turnover retail environment.
