Imani Ibrahim

Friendly and dependable university student with excellent written communication skills and a calm, customer-focused attitude. Experienced in addressing queries, engaging with customers, and managing many tasks in high-pressure circumstances. Seeking a remote Live Chat Support position where I can provide precise, professional assistance while keeping high service standards.

Retail Assistant (Part-Time) - Leicester, UK

(2023-01 - 2024-12)

• Assisted customers with enquiries, purchases, and product information
• Provided polite and professional service at all times
• Handled payments and processed transactions accurately
• Managed stock and kept the store organised
• Dealt with customer issues and resolved complaints calmly

Online Support & Sales Assistant - Self-Employed

(2022-01)

• Responded to customer messages via Instagram, WhatsApp, and online platforms
• Provided information about products and services
• Processed orders and tracked deliveries
• Resolved customer problems and maintained satisfaction
• Managed multiple conversations at the same time

BSc - Architecture - De Montfort University, Leicester (2022-01)