Taxi Driver
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I am a hard working person who has over 9 years experience working in a call centre environment. I have experience in working in other environments too. I have a smart appearance, I have friendly and confident outgoing personality.
I am a quick learner with good listening skills, quick to picking up new ideas. I am a good organiser and prioritising workloads. Who can work in a methodical manner and have over 2 years experience of managing a small team in the food industry and like to take on new challenges.
I also have a full clean driver's licence. I have cared for my father and have over 6 years support caring experience.
Taxi Driver - SPEEDLINE TAXI'S LTD, VEEZU & UBER-Leeds - Leeds
(2015-12)
I take pride at work with a clean UK Driving Licence, Prioritising taking jobs through on a data based computer phone, picking customer, offering a highest professional level of skills by communicating face to face and telephone to represent our company, taking them to a set destination or working around their preferred locations, collecting cash or completing docket jobs. Building a rapport with customers and working under pressure to complete a job then move onto another and also adhering to taxi driving regulation at all times.
Collections Adviser - Post Office Inbound/Outbound Dept-Leeds - Capita, Hepworth House, Claypit Lane, Leeds, LS2 8AE
(2015-05 - 2015-11)
Calling from a dialler/manual dialling collecting outstanding Arrears from customers who have been in debt. Determine why payments are late and negotiate on full payments/partial payments or mini payments if need to be to reach targets. Provide support to customers experiencing financial difficulties advising them of setting up instalment plans with debt management/customer services.
Explaining payment methods with payment card options. Recognise customers that may benefit from additional services and promote these services. Offer the highest level of customer support and identify improvements that can be made to the customer experience i.e. setting Direct Debits to stop falling in collections/occurring late payment charges.
Completing workflows to achieve personal targets, assigning workflows to colleagues to be able to complete team work targets and multi-tasking, under taking Sales/Retentions duties to complete department targets. Adhering for FSA regulations at all times.
Collections Adviser - O2 Inbound/Outbound Dept-Leeds - Capita, Hepworth House, Claypit Lane, Leeds, LS2 8AE
(2014-05 - 2015-05)
Collect outstanding debts from customers. Determine why payments are late and negotiate partial payments if need be. Provide support to customers experiencing financial difficulties by setting up instalment plans.
Recognise customers that may benefit from additional services and promote these services. Offer the highest level of customer support and identify improvements that can be made to the customer experience i.e. change of tariff to reduce costs. In summary problem identifying and solution providing are pre-requisites for the role.
Adhering for FSA regulations at all times.
Park Lane College-Park Lane, UK
1997 to 1998
Mathematics, English (GCSE)
Primrose High School-Leeds, UK
1992 to 1997
Manual Handling, Communications, Health & Safety, Hygiene and First Aid (British Red Cross)
