Complaints Manager
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A confident, reliable and enthusiastic individual, with vast customer service experience. I enjoy helping clients, customers, and individuals, and solving any problems that they may have. I am a great communicator, over the phone, face-to-face, and via email. I strive to work well under pressure and love to keep myself, and my workflow organized. As an experienced customer service advisor I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.
Complaints Manager - British Gas
(2019-09)
Since September 2019, I have worked as a Complaints Manager, managing customer complaints from initial contact through to resolution. I investigate and resolve complex complaints relating to billing, metering, payments, tariffs, home moves, bereavement, and customer service issues while ensuring compliance with Ofgem complaint-handling guidelines. I have extensive experience using SAP, Agent Workbench, Microsoft Office, and the New Energy Platform (NEP).
Customer Service Representative - Moving Home Team - British Gas
(2008-01 - 2019-08)
In 2008, I moved into a customer-facing position within the Moving Home Team, handling move-ins, move-outs, bereavement cases, billing enquiries, metering issues, and general customer service queries.
Back-Office Administrator - British Gas
(2000-11 - 2008-12)
Joined British Gas through Blue Arrow Agency in November 2000 and became a permanent employee in October 2003. In the back office, I managed customer account setups, Direct Debits, tariff changes, meter exchange updates, billing activities, and account maintenance. I also played a key role in migrating customer accounts from legacy systems (TGB/C1) to SAP.
Bank Officer - Habib Bank
(2000-01 - 2000-11)
In January 2000, I joined Habib Bank Ltd as a Bank officer. My responsibilities included opening personal and business accounts, processing cash deposits and withdrawals, and handling domestic and international money transfers. This role helped me develop strong customer service, cash-handling, and administrative skills.
Customer Service Assistant - BP Station - Princess Road, Manchester
(1998-08 - 1999-12)
My first job in England was as a Customer Service Assistant at a BP Petrol Station on Princess Road, Manchester. My responsibilities included serving customers, operating cash tills, processing cash and cheque banking, replenishing stock, processing orders, and ensuring excellent customer service. This role helped me develop strong customer service, cash-handling, and teamwork skills in a fast-paced environment.
Assistant Accountant - Pakistan Television Corporation
I worked at Pakistan Television Corporation as an Assistant Accountant. My job responsibilities include processing bills and payments, salaries, etc
Master of Economics - Economics - University of Punjab (1990-01 - 1992-12) Pakistan
Bachelor of Commerce - Commerce - Hailey College Lahore (1985-01 - 1988-12) Pakistan
Intermediate of Commerce - Commerce - Jinnah Islamia College Lahore (1983-01 - 1985-12) Pakistan
Matriculation - PAF Model School Lahore (1973-01 - 1983-12) Pakistan
