Postal Collection Officer at Royal Mail
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A dedicated and experienced professional with 10 years in the retail and logistics sectors, I have developed strong leadership, organisational, and customer service skills through diverse roles. As a Team Leader at Tesco, I successfully managed and motivated teams to deliver operational excellence and high service standards. In my role with Royal Mail, I demonstrated reliability, attention to detail, and excellent time management by coordinating parcel pickups from businesses and ensuring secure and timely deliveries.
I am upbeat, self-motivated, and thrive both independently and as part of a team. I enjoy working with people in the community, adapting to flexible shift patterns, and being outdoors in all weather conditions. My ability to manage multiple tasks in fast-paced environments, combined with a proactive, problem-solving mindset, allows me to consistently deliver high standards of service.
With a valid driving licence as well as a MGV licence and a strong commitment to health, safety, and customer satisfaction, I am eager to contribute to Royal Mail's mission of delivering/collecting mail and parcels efficiently and reliably.
Postal Collection Officer - Royal Mail
(2018-07)
I am responsible for collecting parcels and mail from local businesses, ensuring all items were picked up within designated time frames and delivered to distribution centres efficiently. I utilised my excellent time management and route planning skills to ensure collections were made promptly, adhering to strict deadlines. My customer service skills are key in building strong relationships with business clients, assisting with any inquiries, and resolving issues related to parcel handling.
I also operated Royal Mail vehicles safely, ensuring compliance with road safety regulations and company procedures. I maintained accurate delivery logs, adhered to health and safety standards, and ensured parcels, including large and fragile items, were handled securely. Throughout my role, I work collaboratively with colleagues to ensure smooth operations and consistently met performance targets.
I voluntarily took on additional responsibilities as an MGV Driver, working overtime to ensure timely and efficient deliveries/collection. This not only strengthened my logistical and time-management skills but also demonstrated my commitment to supporting the team beyond my regular duties.
Team Leader - Tesco PLC
(2010-01 - 2018-07)
I was responsible for managing a team to ensure the smooth and efficient running of daily store operations. I led by example, providing direction and support while maintaining high standards of customer service and operational excellence. I ensured that all team members were fully trained in company policies, customer service standards, and health and safety procedures, promoting a culture of accountability and continuous improvement.
I oversaw stock management, ensuring products were replenished promptly, and inventory was accurately maintained, reducing stock discrepancies. I was proactive in identifying stock shortages and resolving issues, reducing out-of-stock incidents and optimising sales opportunities. I was also responsible for monitoring sales targets and KPIs, consistently achieving or exceeding performance goals by implementing effective merchandising and upselling techniques.
In addition to operational duties, I handled customer queries and complaints, resolving issues quickly and effectively to maintain customer satisfaction, resulting in staff bonus's due to improved customer feedback scores and mystery shops. My ability to build strong relationships with customers a
Student Support Assistance - Leicester College
(2009-08 - 2009-11)
I was dedicated to providing a high level of support to students throughout their academic journey. I assist with both academic and pastoral needs, offering guidance on coursework, helping students develop effective study techniques, and providing emotional support when necessary. I am skilled in maintaining student records, ensuring all documentation is up to date, and supporting tutors in managing attendance and assessments.
I actively engage with students to encourage their participation and motivate them to succeed, whilst also ensuring their well-being and safety in line with safeguarding protocols.
Management roles (support assistance in education, sales assistant for travel agent, supervisor for depot, manager in family business, private taxi hire driver) - Various
I have had experiences as support assistance working in education, Sales assistant working for a travel agent, supervisor for a depot and manager working in my father's business. I also in my spare time drive a private taxi hire where I have completed the relevant training for safeguarding and other awareness courses.
Bachelor of Commerce - Commerce
H.S.C One (2001)
A Level Equivalent - Gujarati, English, Economics, Organisation of Commerce, Statistics, Elements of Accounts (2001)
Secondary School Certificate (GCSE Equivalent) - Gujarati, English, Maths, Science, Social Studies, Physical Education, House Wiring and Appliances (1999)
