Compliance Partner - Bank Partners
(2026-02)
- Maintain accurate employee and candidate compliance records, ensuring mandatory training, right to work, DBS, occupational health and other employment requirements remain up to date in line with organisational policies and regulatory standards.
- Monitor compliance deadlines and proactively manage expiring requirements, applying appropriate restrictions where necessary to ensure the safe and compliant deployment of healthcare professionals.
- Generating and analysing weekly workforce compliance data, identifying trends, outstanding actions and potential risks to support operational planning, management decision-making and service improvements.
- Support audits by by preparing compliance documentation within required timescales
- Maintain HR and workforce systems, including HealthRoster, ensuring employee records are accurate, securely managed and compliant with GDPR and organisational policies.
- Monitor shared compliance inboxes, responding to employee, manager and stakeholder enquiries while providing clear guidance on mandatory requirements and compliance procedures.
- Prioritise a high-volume workload, balancing urgent compliance issues with routine administrative tasks to meet deadlines and support workforce deployment.
- Contribute to continuous improvement by implementing enhanced compliance monitoring processes, improving visibility of upcoming requirements and reducing last-minute restrictions.
Recruitment & Onboarding Partner - Bank Partners
(2025-04 - 2026-02)
- Coordinated the end-to-end recruitment and onboarding process for healthcare professionals supporting Great Ormond Street Hospital NHS Foundation Trust, ensuring a positive candidate experience from application through to deployment.
- Managed pre-employment compliance checks, including DBS, right to work, occupational health clearances, references and mandatory training, ensuring all requirements were completed in line with NHS standards and organisational policies.
- Worked closely with hiring managers, NHS stakeholders and internal teams to coordinate interviews, offers, onboarding activities and start dates, ensuring vacancies were filled efficiently.
- Maintained accurate recruitment and onboarding records using applicant tracking systems (ATS), ensuring data integrity, GDPR compliance and audit readiness.
- Monitored recruitment pipelines and onboarding progress, producing reports and tracking key recruitment metrics to support workforce planning and operational decision-making.
- Responded to candidate and manager enquiries, providing guidance throughout the recruitment and onboarding process and resolving issues in a timely and professional manner.
- Liaised with compliance, recruitment and workforce teams to ensure candidates met all employment and compliance requirements prior to deployment.
- Identified opportunities to improve recruitment and onboarding processes by streamlining administrative activities, improving communication and supporting a more efficient recruitment journey.
- Supported the delivery of recruitment activities in a fast-paced environment by managing multiple vacancies simultaneously while maintaining a high level of accuracy and attention to detail.
Customer Support Partner - Bank Partners
(2024-08 - 2025-04)
- Provided first-line HR and operational support to healthcare professionals, managers and NHS Trusts, responding to a high volume of enquiries via telephone and email in a professional and timely manner.
- Investigated and resolved a wide range of queries relating to pay, annual leave, compliance, onboarding, mandatory training, shift bookings and system access by liaising with internal teams and external stakeholders.
- Maintained accurate records of all interactions and case updates across internal systems, ensuring data integrity, GDPR compliance and a clear audit trail.
- Worked collaboratively with Recruitment, Compliance, Payroll and Workforce teams to resolve employee issues, escalating complex cases where appropriate to ensure timely resolution.
- Monitored case progress and maintained regular communication with employees and managers, providing clear guidance on HR processes, policies and next steps.
- Prioritised a high-volume workload while meeting service level agreements (SLAs) and maintaining a high standard of customer service in a fast-paced environment.
- Identified recurring trends in employee enquiries and shared feedback with colleagues to support continuous improvements to processes, communication and service delivery.
- Built positive relationships with internal and external stakeholders, ensuring a consistent, customer-focused approach and contributing to an effective employee experience.
Compliance Administrator - City and County Healthcare Group
(2022-08 - 2024-06)
- Coordinated the onboarding and pre-employment compliance process for new starters, ensuring all documentation was completed accurately and within required timescales to support a smooth recruitment journey.
- Managed pre-employment checks, including DBS, right to work, references, mandatory training and employment documentation, ensuring compliance with organisational policies, employment legislation and GDPR requirements.
- Maintained accurate employee records and recruitment data using HR systems, ensuring information was up to date, audit ready and handled confidentially.
- Monitored onboarding progress, proactively chasing outstanding documentation and liaising with candidates, managers and internal departments to prevent delays to start dates.
- Produced compliance reports and monitored key onboarding activities, supporting management with workforce planning, compliance monitoring and operational decision-making.
- Responded to candidate and manager enquiries, providing guidance on recruitment, onboarding and compliance processes while delivering a professional and customer-focused service.
- Prioritised a high-volume workload, consistently meeting service level agreements (SLAs) and ensuring multiple recruitment activities were completed accurately and on time.
- Worked collaboratively with HR colleagues, recruiters and operational managers to improve onboarding processes and support an efficient and compliant recruitment function.
Student Ambassador - Keele University
(2019-11 - 2022-08)
- Represented the university at open days, campus tours, and recruitment events, engaging with hundreds of prospective students and families.
- Conducted guided tours and answered questions to highlight academic programs, campus facilities, and student life, enhancing visitor experience.
- Assisted in organizing and facilitating university events, ensuring smooth operations and positive engagement.
- Acted as a point of contact for prospective students, providing tailored information and guidance on admissions and programs.
- Supported peer mentoring initiatives and outreach programs, contributing to higher engagement rates at recruitment events.
