Imtiyaz Shaikh

Dynamic and results-driven Restaurant General Manager with 18+ years of progressive experience in the hospitality industry. Proven expertise in managing high-volume operations, cost control, team leadership, and delivering exceptional customer service. Adept at driving revenue growth, developing high-performing teams, and maintaining the highest food safety and quality standards. Holds a strong background in both independent and branded hospitality environments.

Restaurant General Manager at Baw Pan Asian Café (2017-12 – Present)

• Oversaw daily operations for both front and back-of-house, ensuring smooth service delivery.
• Achieved consistent weekday covers of 50+ and weekend covers of 75–100.
• Managed financial analysis: KPIs, labour costs, budgeting, and forecasting.
• Reduced food and labour costs through process optimisation and supplier negotiation.
• Led recruitment, on boarding, and ongoing staff training and development.
• Maintained strict compliance with health & safety and food hygiene regulations.
• Built a motivated, customer-focused team and enhanced service standards.

Restaurant General Manager at Imperial Lounge & Restaurant (2017-01 – 2017-12)

• Managed a high-capacity restaurant with 100 weekday and 250–300 weekend covers.
• Planned and executed large events including weddings and private functions.
• Introduced strategies to increase turnover and upselling by 20% through staff training.
• Led regular menu development meetings with the Head Chef to optimise offerings.
• Oversaw stock control, supplier negotiations, and weekly ordering systems.

Assistant Food & Beverage Manager at Hilton London Green Park (2009-07 – 2017-01)

Progressed from F&B Supervisor to Assistant F&B Manager through merit-based promotions.

• Supervised multiple outlets and led a team of 30+ staff.
• Managed rotas, HR processes, and staff training programmes.
• Liaised with external partners for promotions and events, boosting revenue.
• Held full P&L responsibility and drove operational improvements.

Food & Beverage Supervisor at Marriott Hotel (2008-07 – 2009-07)

• Led shifts in full-service outlets with a focus on stock and cellar management.
• Delivered training in beverage service and maintained control of bar inventory.
• Supported compliance with Marriott brand standards.

Senior F&B Host at Hilton London Stansted (2007-02 – 2008-06)

• Managed beverage stock, cellar operations, and daily reporting.
• Maintained accurate transactions and guest satisfaction during service periods.

Postgraduate Diploma in Hospitality & Tourism Management – Williams College (2008 – 2009)

Bachelor's Degree in Hospitality & Tourism Management – University of Mumbai (2003 – 2006)