Ina Gjana

Offering strong interpersonal skills and commitment to customer satisfaction. Knowledgeable about maintaining inventory, handling transactions, and providing exceptional service. Ready to use and develop communication, teamwork, and problem-solving skills in [Desired Position] role.

Experienced professional focused on retail sales with customer-centric approach. Drive sales growth through personalised service and in-depth product knowledge. Excel in creating engaging shopping experiences and building customer loyalty.

Sales assistant - Peacocks - Eltham, Greenwich

(2025-09 - 2026-01)

• Offered personalised shopping advice to enhance customer experiences.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Delivered exceptional after-sales service, encouraging repeat business.
• Assisted customers with product selection for optimal satisfaction.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.

Retail - Tescos - Eltham, Greenwich

(2025-02 - 2025-04)

• Enhanced aesthetic appeal of various retail locations by sourcing unique decor elements.
• Oversaw hiring processes to build an efficient retail team.
• Managed daily operations of a high-traffic mobile phone and devices retail store.
• Developed a comprehensive business plan for successful retail start-up.
• Assisted with other duties such as stocking shelves when required, showcasing versatility within the retail environment.
• Performed routine stock checks, ensuring sufficient supplies at all times.

Hairdresser - Ivy salon - Croyden, Croyden

(2024-06 - 2024-07)

• Performed routine stock checks, ensuring sufficient supplies at all times.
• Increased repeat business by providing high-quality haircuts.
• Conducted comprehensive client consultations to tailor services to individual needs.
• Offered advice on hair care products to boost sales.
• Promoted from junior stylist to senior stylist due to exemplary performance.
• Maintained a clean and hygienic work area for optimal health and safety compliance.

A-Levels - Law and politics - School (2026-08)

GCSEs - Humanitarian studies - School (2024-08)