Global InfoSEC Identity Access Management Engineer at Rentokil Initial PLC (2025-03 – Present)
- Troubleshooting Okta Workflows
- Lifecycle Management, Provisioning, Deprovisioning, Okta AD Integrations
- Custom SCIM app implementation with Actives Roles SPML using Okta OPP
- Windows Okta MFA implementation protecting RDP sessions
- Configuring Policies (Authentication)
Global Citrix / Microsoft Technical Specialist at Rentokil Initial PLC (2019-07 – 2025-03)
- Global Service Owner for Citrix & Microsoft Systems within the Rentokil Initial portfolio
- Define product roadmaps and strategy for Citrix Systems and Directory Services
- Final point of escalation for technical issues/queries related to Citrix & Microsoft Systems
- Design and plan global IT infrastructure solutions including Multi-Factor Authentication
- Maintain detailed documentation of configurations, processes, and troubleshooting procedures
- Manage CAPEX/OPEX budget for Annual Operating Plan including negotiating licence renewals for Citrix / Microsoft Systems
Global Infrastructure and Solution Design Architect at Rentokil Initial PLC (2019-01 – 2019-06)
- Collaborate with cross-functional teams to understand business requirements
- Design and plan global IT infrastructure solutions
- Develop and document detailed solution architectures
- Work closely with business stakeholders to gather requirements and understand their needs
- Work closely with network, security, and other IT teams to ensure a holistic and integrated approach to infrastructure design
Global Data Centre Operations Analyst (BAU / M&A) at Rentokil Initial PLC (2015-04 – 2019-01)
- Citrix EMEA Service Owner with Citrix XenApp/Desktop/Netscaler Deployments/Upgrades in North America/Asia/EMEA/Pacific
- Monitoring / Maintenance of Citrix Environment Including Terminal Services and Domain Migrations
- Create & Update PVS vDisks & Maintaining Versions
- Virtualise & Update apps using App-V publishing
- Technical Resource in Projects involving Windows, Citrix, App-V, Active Directory & Group Policy
Operations Control Data Centre Analyst at Rentokil Initial PLC (2015-01 – 2015-04)
- Monitoring Infrastructure (Proactive) EMEA Data Centre (Windows/Linux)
- Logging of Incidents / Requests
- Troubleshooting Issues from Hyper Visor (VMware) to Server Operating System and Networking
- Liaising with 3rd Party Vendors
IT Analyst at SCC (Specialist Computer Centres) (2011-08 – 2015-01)
Part of Specialist Computer Holdings Group PLC
- Troubleshooting issues with Exchange, Terminal Services and Citrix
- Investigating issues within a Virtual Environment using vSphere and Hardware issues on ESX Hosts
- Resolving service desk issues in line with SLA
- Escalating issues when necessary
- Liaising with 3rd Party Software Vendors on Installations / Updates / Resolutions
2nd / 3rd Line IT Support Technician at Shiloh Jentech Computers Ltd (2008-10 – 2011-07)
- Liaising with 3rd Party Software Vendors on Installations / Updates / Resolutions
Revenue Officer at Her Majesty's Revenue & Customs (2005-09 – 2008-10)
Monitoring and processing tax credit/debt management data including managing fraudulent activity.
Shift Support at Sainsbury's Supermarkets Ltd (2000-10 – Present)
- Stock Control Forecasting and Planning
- Quality Control
- Team Player with great communication
Graphic Designer, Website Designer & Developer at Studio78 (2004-07 – 2005-08)
- Produce mock-ups of website designs through Photoshop/fireworks, through to full websites created through Dreamweaver/notepad
- Create dynamic websites so that customers were able to update their own websites through forms
- PC Support, Build, Support and Maintain PC's for Customers
- Troubleshoot Internet Connectivity Problems
