Indika Daswatta

Results-driven Warehouse Night Shift Manager with over 3 years of progressive experience in high-volume parcel sortation, workforce management, and operational leadership. Currently managing nightly sortation of 100,000–120,000 parcels at Relay Technologies' UB11 Parcel Sortation Centre in Greater London. Combines a strong technical foundation — stemming from an automotive engineering background and early career with Toyota Motor Corporation in Dubai — with a proven ability to design scalable operational systems, develop high-performing teams, and drive measurable cost efficiencies.

A hands-on, data-led leader who also applies entrepreneurial skill across multiple self-founded ventures.

Warehouse Night Shift Manager at Relay Technologies (2023-01 – Present)

Lead all aspects of the night shift sortation operation at UB11, managing four operational teams across a sortation floor that processes 100,000–120,000 parcels every night. Accountable for throughput, cost, people, and safety performance.

• Shift Control: Monitor and manage workflow across the entire shift, proactively addressing operational challenges to prevent throughput delays.
• Team Management: Directly oversee four teams — Blue Team / Scanners, MM & Help Team, Robots Team, and Team Leaders — allocating headcount dynamically based on nightly volume and CPP targets.
• Cost Optimisation: Reduced cost per parcel from £0.41 to £0.111 through data-driven staffing optimisation, belt runtime improvements, and shift timing adjustments.
• Operational Systems: Designed and maintain the Indika_Master_Calculator — a bespoke Excel-based operations tool providing CPP-driven staffing recommendations, scan rate targets, and shift hour calculations.
• Reporting & KPIs: Produce comprehensive nightly end-of-shift reports and KPI scorecards covering belt runtime, MM driver arrivals, staffing levels, scan rates, and CPP.
• Scheduling: Manage the shift rota and booking system for Team Leaders and Supervisors, ensuring experienced staff are deployed on all critical shifts.
• People Development: Conduct structured performance reviews for direct reports and establish KPI scorecards and career development frameworks at all team levels.
• ER & HR: Handle employee relations matters — formal investigations, suspensions, grievance procedures — in full compliance with ACAS Code of Practice.
• H&S: Enforce PPE compliance and Health & Safety standards across all sortation floor areas.

Founder & Director at Parking Advisor Limited (2019-01 – Present)

Founded and operate a parking services and advisory company, managing all aspects of operations, client relations, and business development.

• Developed and manage booking systems to handle customer reservations and parking allocations.
• Built the customer service and client relationship management framework from inception.
• Applied digital marketing strategies to grow brand awareness and customer acquisition.

Founder & Director at CeylonmadeUK (2020-03 – Present)

Founded an online retail brand and community platform focused on Sri Lankan goods and culture in the UK market.

• Developed and executed digital marketing and social media strategies to grow the brand audience.
• Managed end-to-end e-commerce operations including product sourcing, listings, and customer service.

Founder & Director at DAS Property & Garden Maintenance (2021-05 – Present)

Founded and manage a property and garden maintenance service business, overseeing operations, client management, and service delivery.

• Manage scheduling, workforce coordination, and quality assurance across all client properties.
• Responsible for business development, client acquisition, and retention.

Automotive Technician at Toyota Motor Corporation (2013)

Began career as an Automotive Technician with Toyota Motor Corporation in Dubai, building strong technical expertise, attention to detail, and systematic problem-solving skills that underpin current operational management approach.

• Performed diagnostic, repair, and maintenance work on Toyota vehicles to manufacturer standards.
• Developed structured, process-driven thinking and technical precision — skills directly transferable to high-volume operations management.

Associate's Degree in Automotive Engineering Technology – Ceylon German Technical Training Institute (2003 – 2007)

Secondary Education – Dharmaraja College, Kandy, Sri Lanka (1990 – 2003)