Inês Negrão

Accomplished leader with 20 years’ experience driving business transformation, digital and technology delivery (automation, AI and analytics), and operational excellence across Operations, Finance, Procurement, HR and IT Services. Proven track record in leading enterprise-scale change, shaping operating models, and managing complex programmes and products from strategy to execution. Recognised for delivering measurable business impact through digital reinvention, AI-enabled solutions, and enterprise-wide transformation initiatives.

Proven ability in building trusted partnerships with senior executives, stakeholders and cross-functional teams to drive alignment and performance, with strong project management skills and expertise in change management.

Aleatoric Solutions - London

Solution Evangelist | From Oct 2025 (free-lance representation)

• Representing Aleatoric Solutions bridging business development, sales, and solution strategy. Leads client and partner engagements, articulating solutions to complex flight operational challenges. Product positioning and go-to-market initiatives.

Infosys Consulting - London

Senior Principal - AI & Automation, Energy & Utilities | Feb 2024 - Sept 2025

• Led the delivery of a new 'Energy as a Service' venture partnership with a German integrated energy company, covering strategy, valuation, commercial frameworks, and operating model design, demonstrating strong strategic thinking.
• Directed the first pilot at a major European Airport, validating Infosys’ AI-powered energy management platform, coordinating cross-functional teams, and demonstrating potential annual savings of €2.4M.

Airbus Portugal - Lisbon

Interim Head of Operational Excellence | Apr 2023 - Jul 2023

• Improved the operating model and governance of the Transformation, Transition and Continuous Improvement team, servicing Airbus Portugal GBS across 12 functions and 600+ employees, enhancing performance management.
• Led the first automation and process mining initiatives on site, acting as Product Manager of automation roadmap, driving continuous improvement.
• Proposed GBS service model improvements to the Executive, from demand management to service delivery, utilizing analytical skills and problem-solving ability.

Cognizant - London

Associate Director Digital Operations & Automation | Jun 2021 - Feb 2023

• Delivered $0.5M+ new account in Year 1 by leading Digital Transformation in Crew Operations for a European airline; acted as trusted advisor to the Head of Digital and established an Automation COE with a team of 8 consultants, showcasing Management Skills and Collaboration.
• Led automation maturity assessments in Finance and HR Operations for a global food company (US and Mexico), applying analytical skills.
• Designed a target operating model and transformation roadmap for Customer Services at a UK B2B retailer, , demonstrating strategic thinking and change management capabilities
• Interim Customer Relationship Manager for a ~$50M BPO Account - Brought in to stabilise and grow Cognizant’s largest UK BPO contract, driving commercial recovery while re-setting the digital transformation programme utilising Stakeholder Management and Communication Skills:
• Delivered $3M in additional Digital Services sales within six months and re-set the Digital transformation programme.
• Recovered $1M+ in disputed charges through strategic commercial negotiations, with problem-solving ability.
• Strengthened relationships with client Finance leadership, securing delivery alignment and improved service quality, facilitating knowledge transfer and continuous improvement.

IBM - London

Senior Manager Cognitive Process Transformation | Mar 2020 - May 2021

• Partnered with GBS executives (Data & Analytics, Automation, Transformation) at a global energy company to establish an in-house BPM capability.

Avon Products - London

Senior Manager Head of GBS Automation COE | Mar 2018 - Feb 2020

• Built and scaled the GBS Automation COE, delivering $3.5M/year savings and deploying 52 RPAs in two years, demonstrating strong project management skills and performance metrics focus.
• Delivered enterprise-scale automation programme by aligning with CIO/IT Directors on architecture, security, service, showcasing collaboration and stakeholder management.
• Acted as interim GBS Brazil Lead, reducing Finance headcount by 12 through automation, applying change management principles.
• Advised CFO and GBS leadership on Digital Finance Transformation, as part of the Finance Transformation team, utilising strategic thinking.

Ernst & Young - London

Consulting Manager | Apr 2015 - Feb 2018

• Delivered UK&I Tax Automation Programme, achieving $600K annual savings through end-to-end digital solution, applying Lean principles and process improvement methodologies.
• Led automation (RPA) engagements across Energy (Tengiz oil field, Kazakhstan) and EY Tax (UK), managing complex projects and demonstrating organizational skills.
• Supported the activation of EY’s offshore AI & Automation COE, as an Automation engagement manager at EY Tax UK, contributing to knowledge transfer.
• Reported directly to the Executive Advisory Board on the firm’s Vision 2020 transformation strategy, demonstrating stakeholder engagement.
• Supported EY Tax and EY-Seren leadership in designing a digital client application to enhance service delivery, utilizing analytical skills.

General Electric (GE) - Madrid

Global Operations Payroll Projects Manager | Jul 2011 - Mar 2015

• Delivered improvements in Spain payroll, achieving €2 cost reduction per payslip through IT upgrade, process simplification, and data harmonisation across 19 entities (2,000 employees), showcasing process improvement and performance metrics.
• Led the BPO transition for Poland, covering 5 businesses and impacting ~1,200 employees, applying project management skills and change management.

Capgemini Consulting - Madrid

Senior Consultant | Nov 2007 - Jun 2011

• Conducted business valuation and operating model design for natural gas trading in Europe, assessing market entry and business sizing for two integrated energy companies, with strategic thinking and analytical skills.
• Led PMO for Iberia BPO programme at a global agriculture multinational, managing Finance, HR, Procurement and IT transitions, and setting up a new Indirect Procurement function; reported to Iberian Executive team and GBS Head of Transformation, demonstrating strong project management, change management and stakeholder management.

Deloitte Consulting - Madrid and Lisbon 

Consultant | Sep 2004 - Oct 2007

• Transitioned airline and consumer goods operations into shared services, applying change management and process improvement principles.
• Designed IT strategic plan and SAP IS-U processes mapping for integrated energy companies. 

• Católica Business School – Master’s Degree in Management & Business Administration (2004)
• Oxford Saïd Business School - Generative AI and Agentic AI Executive Diploma (2025)
• Google - Generative AI Fundamentals & Fundamentals of Data Analysis (2023)
• Oxford Saïd Business School - Artificial Intelligence (AI) Executive Diploma (2023)
• London School of Economics - MBA Essentials Executive Diploma (2022)