Ines Sousa

Experienced in retail with great care for customers and attention to detail. A fast learner with great knowledge and operation of till systems, proactive and adaptable, with years in customer service. Professional and friendly, a natural problem-solver with a can-do attitude. Looking for a position within a positive environment with the opportunity to grow. Available for immediate start. Previous positions include catering and being a team member at Shaake before 2018.

Media and Communications - Art4Youth CIC - Carrow House, 301 King Street, Norwich, NR1 2TN

(2025-10)

Volunteer position

• Website design and management, regular updates. Improving site navigation and user experience UX/UI.
• Marketing, SEO, copywriting.
• Graphic design for digital and physical material, including editorial.
• Managing social media accounts.
• Creating content and scheduling across platforms, monitoring engagement.
• Following brand guidelines, GDPR, and admin.

Shop Assistant - Norwich Cathedral - 65 The Close, Norwich, NR1 4DH

(2025-05)

Volunteer position

• Assist in managing the shop.
• Step in for the manager when needed, doing the opening and closing of the shop unsupervised.
• Handle the safe and cash up.
• Knowledgeable operation of till.
• Ensure everything is done according to guidelines, safeguarding training, and done to a great standard.
• Deliver great customer service, handle difficult customers, and look out for vulnerable persons.
• Assist other shop volunteers.

Marketing and Digital Media Communications Lead - Baton of Hope Norwich, Norwich Samaritans - Norwich

(2025-04 - 2025-09)

Volunteer position

• Part of the committee.
• Assisted in planning support.
• Involved in the process to deliver a UK-wide suicide prevention initiative in Norwich.
• Website design and management, UX/UI.
• Increased visibility and engagement with the public.
• Graphic design for digital and physical material according to guidelines from various organisations.
• Marketing, SEO, copywriting.
• Ensured all material was cohesive.
• Flexible to deliver to the timeline even on extremely short notice – created a static ad for NCFC's digiBoard same day.
• Assisted with social media management, content creation, and cross-platform scheduling.
• Was 'roving reporter' for social media on event day, 17th September, covering over 5 locations across Norwich.
• Photo op of The Lady Dannatt MBE and Clive Lewis MP.

Self-employed - Small Business Owner

(2021-05 - 2025-10)

• Business set up.
• Branding.
• Management of day-to-day operations.
• Epos system knowledge.
• Website design and management, UX/UI.
• Social media management, cross-platform scheduling.
• Graphic design for printed and digital material.
• Proficient use of Canva.
• Content creation, photo and video editing, and copy.
• Marketing, SEO, copywriting, newsletter.
• Product design and mockups, order fulfilment, stocktaking.
• Bookkeeping, accounting – spreadsheets, admin, and GDPR.
• Collaboration with other brands/businesses.

Team Member promoted to Team Leader - Student Union Shop

(2018-06 - 2019-09)

• As a Team Member, operated till and delivered great customer service.
• Managed the secondary shop location unassisted and unsupervised.
• Became a Team Leader within 6 months.
• As a Team Leader, trained new staff and team members to be team leaders.
• Oversaw the shop floor and other members, delegated tasks, and reported to managers.

Health and Safety Officer - WaterAid Committee

(2018-09 - 2019-07)

Unpaid position

• Carried out risk assessments and completed risk assessment forms.
• Liaised with relevant committee members and other staff departments to ensure health and safety standards and procedures were met for any proposed activity or event.
• Participated in committee activities.
• Recruitment and funding strategy and goals.
• Fundraised for WaterAid charity through various activities.

Recruitment Representative - University of East Anglia - Norwich Research Park, Norwich, NR4 7TJ

(2017-09 - 2019-06)

• Represented my University and my School of PPL during event days.
• Motivated and informed visitors and prospective students about choosing UEA and the school of PPL.
• Gave both private and group tours.
• Kept track of individuals and corresponding talks or seminars and ensured everything went smoothly and according to schedules.
• Facilitated engagement between faculty staff and new students during networking events.

BA - International Relations with Politics - University of East Anglia (2015-09 - 2019-07)

European Baccalaureate - European School of Brussels II (2006 - 2015-07)