Media and Communications - Art4Youth CIC - Carrow House, 301 King Street, Norwich, NR1 2TN
(2025-10)
Volunteer position
- Website design and management, regular updates. Improving site navigation and user experience UX/UI.
- Marketing, SEO, copywriting.
- Graphic design for digital and physical material, including editorial.
- Managing social media accounts.
- Creating content and scheduling across platforms, monitoring engagement.
- Following brand guidelines, GDPR, and admin.
Shop Assistant - Norwich Cathedral - 65 The Close, Norwich, NR1 4DH
(2025-05)
Volunteer position
- Assist in managing the shop.
- Step in for the manager when needed, doing the opening and closing of the shop unsupervised.
- Handle the safe and cash up.
- Knowledgeable operation of till.
- Ensure everything is done according to guidelines, safeguarding training, and done to a great standard.
- Deliver great customer service, handle difficult customers, and look out for vulnerable persons.
- Assist other shop volunteers.
Marketing and Digital Media Communications Lead - Baton of Hope Norwich, Norwich Samaritans - Norwich
(2025-04 - 2025-09)
Volunteer position
- Part of the committee.
- Assisted in planning support.
- Involved in the process to deliver a UK-wide suicide prevention initiative in Norwich.
- Website design and management, UX/UI.
- Increased visibility and engagement with the public.
- Graphic design for digital and physical material according to guidelines from various organisations.
- Marketing, SEO, copywriting.
- Ensured all material was cohesive.
- Flexible to deliver to the timeline even on extremely short notice – created a static ad for NCFC's digiBoard same day.
- Assisted with social media management, content creation, and cross-platform scheduling.
- Was 'roving reporter' for social media on event day, 17th September, covering over 5 locations across Norwich.
- Photo op of The Lady Dannatt MBE and Clive Lewis MP.
Self-employed - Small Business Owner
(2021-05 - 2025-10)
- Business set up.
- Branding.
- Management of day-to-day operations.
- Epos system knowledge.
- Website design and management, UX/UI.
- Social media management, cross-platform scheduling.
- Graphic design for printed and digital material.
- Proficient use of Canva.
- Content creation, photo and video editing, and copy.
- Marketing, SEO, copywriting, newsletter.
- Product design and mockups, order fulfilment, stocktaking.
- Bookkeeping, accounting – spreadsheets, admin, and GDPR.
- Collaboration with other brands/businesses.
Team Member promoted to Team Leader - Student Union Shop
(2018-06 - 2019-09)
- As a Team Member, operated till and delivered great customer service.
- Managed the secondary shop location unassisted and unsupervised.
- Became a Team Leader within 6 months.
- As a Team Leader, trained new staff and team members to be team leaders.
- Oversaw the shop floor and other members, delegated tasks, and reported to managers.
Health and Safety Officer - WaterAid Committee
(2018-09 - 2019-07)
Unpaid position
- Carried out risk assessments and completed risk assessment forms.
- Liaised with relevant committee members and other staff departments to ensure health and safety standards and procedures were met for any proposed activity or event.
- Participated in committee activities.
- Recruitment and funding strategy and goals.
- Fundraised for WaterAid charity through various activities.
Recruitment Representative - University of East Anglia - Norwich Research Park, Norwich, NR4 7TJ
(2017-09 - 2019-06)
- Represented my University and my School of PPL during event days.
- Motivated and informed visitors and prospective students about choosing UEA and the school of PPL.
- Gave both private and group tours.
- Kept track of individuals and corresponding talks or seminars and ensured everything went smoothly and according to schedules.
- Facilitated engagement between faculty staff and new students during networking events.
