Inno Mafunga

Driven Ophthalmic/Scrub Technician with over 3 years of experience in ophthalmic diagnostics and theatre management. Expertise in providing technical support and training to staff, ensuring high standards in patient care. Successfully enhanced productivity through continuous improvement initiatives and adept management of clinic operations. Committed to delivering exceptional service and resolution of patient concerns, making a positive impact in a fast-paced healthcare environment.

Ophthalmic/Scrub Technician - Newmedica - Leeds, UK

(2023-06)

• Executed qualitative diagnostics and investigations in clinics, ensuring comprehensive assessments and effective interventions.
• Configured theatre equipment (phaco) to test and verify functionality and performance before every surgery list.
• Facilitated technical support and training for Ophthalmic Assistants and new staff members across various clinic sites (Biometry, Topography, OCT, HVF).
• Contributed to continuous improvement initiatives, particularly in implementing new software systems to elevate productivity and efficiency.

Clinic Manager - The Back Clinic - Johannesburg, South Africa

(2021-02 - 2023-05)

• Directed daily operations of the clinic, supervising administrative and healthcare staff to uphold an efficient workflow.
• Resolved patient complaints with empathy and professionalism, addressing issues to sustain high satisfaction levels.
• Conducted regular performance reviews, pinpointing areas for improvement and executing strategies for staff development.
• Formulated healthcare budgets and monitored expenditure against targets, reporting results and optimising strategies to achieve goals.
• Oversaw stock supply usage with a focus on loss control.

Practice Manager/Low Vision Rehab Therapist - Low Vision Centre - Johannesburg, South Africa

(2009-06 - 2020-09)

• Steered daily operations within the practice, supervising administrative and multidisciplinary healthcare staff while providing technical support tailored to the specific needs of low-vision patients.
• Managed billing and medical aid claims, minimising errors (ICD10) and accelerating patient reimbursements.
• Guided patients on the efficient use of low-vision equipment.
• Evaluated financial reports, identifying cost-saving opportunities without compromising on the quality of patient care and strategic procurement.

Optical Dispenser - Sanders Opticians - Harare, Zimbabwe

(2002-01 - 2008-11)

• Aided customers in the selection of glasses and contact lenses, providing expert advice on fit and style.
• Assisted with client frame selection while elucidating lens and fit options to facilitate informed decision-making.
• Remained updated on the latest advancements in optometry and eyewear technology to supply contemporary solutions.
• Supervised optometry assistants and trainees, delivering training and mentorship.
• Instructed customers on the correct use and care of contact lenses, ensuring confidence and satisfaction.
• Repair and adjusted glasses frames, offering personalised service to meet individual client needs.

Bachelor of Arts - Health Sciences - University of South Africa (2012 - 2015)