Ophthalmic/Scrub Technician - Newmedica - Leeds, UK
(2023-06)
- Executed qualitative diagnostics and investigations in clinics, ensuring comprehensive assessments and effective interventions.
- Configured theatre equipment (phaco) to test and verify functionality and performance before every surgery list.
- Facilitated technical support and training for Ophthalmic Assistants and new staff members across various clinic sites (Biometry, Topography, OCT, HVF).
- Contributed to continuous improvement initiatives, particularly in implementing new software systems to elevate productivity and efficiency.
Clinic Manager - The Back Clinic - Johannesburg, South Africa
(2021-02 - 2023-05)
- Directed daily operations of the clinic, supervising administrative and healthcare staff to uphold an efficient workflow.
- Resolved patient complaints with empathy and professionalism, addressing issues to sustain high satisfaction levels.
- Conducted regular performance reviews, pinpointing areas for improvement and executing strategies for staff development.
- Formulated healthcare budgets and monitored expenditure against targets, reporting results and optimising strategies to achieve goals.
- Oversaw stock supply usage with a focus on loss control.
Practice Manager/Low Vision Rehab Therapist - Low Vision Centre - Johannesburg, South Africa
(2009-06 - 2020-09)
- Steered daily operations within the practice, supervising administrative and multidisciplinary healthcare staff while providing technical support tailored to the specific needs of low-vision patients.
- Managed billing and medical aid claims, minimising errors (ICD10) and accelerating patient reimbursements.
- Guided patients on the efficient use of low-vision equipment.
- Evaluated financial reports, identifying cost-saving opportunities without compromising on the quality of patient care and strategic procurement.
Optical Dispenser - Sanders Opticians - Harare, Zimbabwe
(2002-01 - 2008-11)
- Aided customers in the selection of glasses and contact lenses, providing expert advice on fit and style.
- Assisted with client frame selection while elucidating lens and fit options to facilitate informed decision-making.
- Remained updated on the latest advancements in optometry and eyewear technology to supply contemporary solutions.
- Supervised optometry assistants and trainees, delivering training and mentorship.
- Instructed customers on the correct use and care of contact lenses, ensuring confidence and satisfaction.
- Repair and adjusted glasses frames, offering personalised service to meet individual client needs.
