Insha Khan

Friendly, reliable and hard working individual aiming to exceed expectations. Passionate to utilise skills in communication with a mature approach, consistently meeting targets and managing deadlines. Delivering outstanding quality through self and team motivation, offering service to people of different backgrounds and following rules diligently. Dedicated to delivering a positive experience for everyone.

Brand Ambassador - Photo by Fujifilm, Primark High Street, Birmingham - Birmingham

(2024-03 - 2026-08)

• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks, deep cleans and efficiently completed shop floor duties individually and in team setting.
• Communicated effectively to determine customer needs, provide recommendations, explained product benefits and value.
• Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
• Cultivated excellent customer rapport by providing helpful, friendly attentive service and created a welcoming environment by greeting customers in line with best store practices.

Administrative Assistant - Business 2 Business, Birmingham - Birmingham

(2022-11 - 2023-03)

• Managed office appliances to print, copy and collate documents and filing documents both on the computer and in the cabinets.
• Arranged meetings, prepared agendas, handled schedules, created letters and distributed post.
• Dealt with queries on the phone and by email, conducted phone call meetings and answered as well as transferred calls.
• Welcomed clients in the office and assisted clients with onboarding application processes.
• Used programs from the Microsoft Office Suite, such as Word, Outlook and Excel.

Assembly Operator - Thorlux Lighting, Redditch - Redditch

(2022-07 - 2022-10)

• Operated assembly equipment and machines to complete jobs, assembled lighting products, attached pieces, installed parts and packed them alongside other products to be shipped.
• Performed quality checks and final inspections of products and applied various identification labels ready for shipment.
• Produced minimum or greater quantity of products in a deadline-driven environment.
• Informed supervisors about any potential risks or dangers to workers.

Sales Assistant - Photo Zone, Stratford upon Avon - Stratford upon Avon

(2019-07 - 2020-08)

• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks, deep cleans and efficiently completed shop floor duties individually and in team setting.
• Communicated effectively to determine customer needs, provide recommendations, explained product benefits and value.
• Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
• Cultivated excellent customer rapport by providing helpful, friendly attentive service and created a welcoming environment by greeting customers in line with best store practices.
• Stocked shelves and displays with goods, replacing depleted items with new stock to maintain inventory levels and managing store cleanliness and presentation.
• Engaged with customers to better understand needs and deliver excellent service; also communicated to customers in multiple languages to resolve problems and answer questions.
• Ensured business preparation by managing opening and closing tasks.
• Processed transactions accurately with a high level of professionalism.

Bachelor of Arts - Photography - Birmingham City University, Birmingham (2022)

Diploma of Higher Education - Photography, Level 3 Extended Diploma - Stratford upon Avon College, Stratford upon Avon (2019)

GCSE's - Trinity High School and Sixth Form Centre, Redditch (2017)